Dominic Martin
Denham Springs,LA
Summary
Knowledgeable, dependable and customer-focused service professional with solid background in operating and maintaining printing presses. Successfully managed production schedules and ensured high-quality outputs, contributing to efficient workflow. Demonstrated proficiency in troubleshooting machinery and collaborating with team members to meet production goals.
Overview
13
13
years of professional experience
Work History
Press Operator
The Advocate (Newspaper)
04.2024 - Current
- Operate industrial press machinery to produce daily newspaper publications on strict deadlines.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Monitor equipment performance, identify wear or malfunctions, and make real-time adjustments to maintain quality output.
- Performed regular maintenance on press machinery to optimize performance.
- Maintain production logs and ensure all operational documentation is completed accurately and consistently.
- Support warehouse and pressroom coordination, contributing to efficient production flow and team safety compliance.
- Demonstrate reliability and physical stamina through long shifts and high-output expectations—skills transferable to route-based service work.
Travel & Lifestyle Customer Service Representative
American Express
09.2022 - 04.2024
- Delivered exceptional support to high-value clients, earning 95% satisfaction score.
- Resolved complex service issues efficiently using Salesforce CRM (50+ weekly cases).
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated reliability and time management—key in route-based service roles.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Support Representative – TurboTax Project
Alorica / Intuit
01.2022 - 04.2022
- Assisted 80+ customers daily with software support, troubleshooting and education.
- Maintained consistent first-contact resolution (90%) and documented service cases using Zendesk.
- Gained experience in problem-solving under time pressure, critical in field-based support.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
Telesales Agent – Humana Project
Startek
08.2020 - 01.2022
- Managed outbound call quotas and customer retention for healthcare services.
- Trained in CRM systems and communication standards.
- Built strong interpersonal skills through hundreds of customer engagements weekly.
- Contributed to a positive work environment by maintaining a professional attitude, seeking feedback, and offering constructive criticism when appropriate.
- Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
Benefits Advisor
Aflac
08.2017 - 09.2019
- Served over 200 clients, often in person, building trust and managing active policy accounts.
- Tracked and delivered paperwork, contributing to accurate and timely service.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Leveraged data analysis skills to monitor usage patterns within various benefit programs, identifying areas for potential improvement or cost savings.
B2B Sales Team Lead
Shoppers Choice LLC
03.2012 - 07.2017
- Led a 5-person team handling order fulfillment, client service, and product delivery cycles.
- Introduced systems that improved communication and reduced delivery issues.
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
Education
Bachelor of Science - Business Administration
Northwestern State University
01.2025
Associate Degree - Business Administration
Baton Rouge Community College
01.2023
Skills
- - Customer Service: Client Retention, Account Management, Conflict Resolution
- Technical Tools: Salesforce, Zendesk, Microsoft Excel, Mac/iOS
- Logistics: Daily Scheduling, Time Management, Route Planning Basics
- Soft Skills: Reliable, Personable, Organized, Able to Lift and Move Equipment
- Certifications: Salesforce Admin, Zendesk Support
- Machine operation
- Quality control
- Production monitoring
- Press troubleshooting
KEY HIGHLIGHTS
- - Recognized as Top Performer (2023) at American Express
- - Reduced resolution time and improved service workflow by 15%
- - Strong physical endurance and time management—critical in delivery/service roles
Timeline
Press Operator
The Advocate (Newspaper)
04.2024 - Current
Travel & Lifestyle Customer Service Representative
American Express
09.2022 - 04.2024
Customer Support Representative – TurboTax Project
Alorica / Intuit
01.2022 - 04.2022
Telesales Agent – Humana Project
Startek
08.2020 - 01.2022
Benefits Advisor
Aflac
08.2017 - 09.2019
B2B Sales Team Lead
Shoppers Choice LLC
03.2012 - 07.2017
Associate Degree - Business Administration
Baton Rouge Community College
Bachelor of Science - Business Administration
Northwestern State University
Similar Profiles
Stephen FugarinoStephen Fugarino
Delivery Driver at The Advocate NewspaperDelivery Driver at The Advocate Newspaper
Serenity KellySerenity Kelly
Multimedia Producer at California Advocate NewspaperMultimedia Producer at California Advocate Newspaper
SHELLEY LASSEIGNESHELLEY LASSEIGNE
Packaging Handler at The Advocate NewspaperPackaging Handler at The Advocate Newspaper
Antoinette BroughtonAntoinette Broughton
Resource Specialist at Ground Game HealthResource Specialist at Ground Game Health
Timothy SegerTimothy Seger
Lead Scaffold Builder at Turner IndustriesLead Scaffold Builder at Turner Industries