Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Automotive Technician
Century CDJR
11.2024 - 02.2025
Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical and electrical issues.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Technician
5 Star Auto Plaza
01.2024 - 10.2024
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Replaced damaged, missing, or defective parts with new and refurbished components.
Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Performed safety and emissions inspections.
Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Service Advisor/Automotive Lube Technician
Napleton CDJR
08.2022 - 12.2023
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Maintained high customer satisfaction standards to meet or exceed targets.
Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Assistant Store Manager
Valvoline Instant Oil Change
07.2017 - 07.2022
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Bozeman High School
Bozeman, MT
06-2014
Skills
Strong work ethic
Computer skills
Customer experience
Attention to detail
Retail operations
Excellent communication
Problem-solving
Team building and leadership
Documentation skills
Handling customer complaints
Customer service management
Sales and marketing
Certification
Factory Training Certifications – Various Automakers
Hunter Vehicle Alignment Certified
Licensed State Vehicle Inspector
Certified to diagnose and repair automotive AC systems
Completed Product Expert Certifications for various FCA/Stellantis products for multiple years
Accomplishments
Exceeded sales quotas consistently on a monthly and quarterly basis
Placed highest among chosen participants in company wide competition for region
Soley responsible for increasing shop productivity reducing service times for waiting customers
Created and implemented service and training procedures resulting in career advancement
Created document templates for communicating condition of vehicles for management, service, sales, and customer use
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi
