Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Dominic McDaniels

Las Vegas,NV

Summary

Experienced Guest Advocate with a strong background in customer service and sales. Proven ability to provide exceptional guest service and resolve guest issues in a timely and efficient manner. Skilled in collaborating with team members to improve guest experience. Possesses excellent communication, problem-solving, and organizational skills. I hold a certification of Business Management and a certification in Administrative Services. A Customer service associates at Home Depot is essential in ensuring that customers have a positive and successful shopping experience, we are expected to be knowledgeable, friendly, and helpful in interactions with customers. Our roles can also involved some administrative tasks, such as handling paperwork and maintaining records related to customer interactions and transactions.

Overview

4
4
years of professional experience

Work History

Project Manager

JDM Automations
Las Vegas, NV
09.2024 - Current
  • Managed end-to-end low voltage projects, including security camera, alarm, and data cabling installations for residential and commercial clients.
  • Led a team of technicians, overseeing scheduling, delegation of tasks, and on-site quality control.
  • Coordinated with clients, contractors, and vendors to align project scope, timeline, and budget.
  • Conducted site surveys and created project plans, including material lists, cable runs, and equipment layouts.
  • Ensured all installations met industry codes, safety standards, and client expectations.
  • Tracked project progress using checklists, daily logs, and time sheets to ensure timely completion.
  • Ordered and managed inventory of materials and equipment to reduce delays and stay within budget.
  • Handled client walkthroughs and trained end-users on installed systems (CCTV, alarm panels, network equipment).
  • Resolved on-site challenges quickly, maintaining clear communication with all stakeholders.
  • Delivered successful project outcomes while minimizing rework and maximizing customer satisfaction.

Installer

JDM Automations
Las Vegas, NV
03.2024 - 09.2024
  • Installed and configured security camera systems (CCTV/IP) for residential and commercial clients.
  • Mounted and wired alarm systems, ensuring optimal placement and performance for intrusion detection.
  • Ran and terminated Cat5e/Cat6 data cables for network, phone, and camera installations.
  • Mounted and calibrated flat-screen TVs, ensuring safe, secure, and visually appealing setups.
  • Tested and troubleshot low voltage systems for functionality and signal integrity.
  • Read blueprints and schematics to plan cable routes and device placement.
  • Used tools such as fish tape, drills, and testers to complete installations cleanly and efficiently.
  • Maintained clean and organized job sites while following safety protocols and code compliance.
  • Provided excellent customer service by walking clients through system operation and answering questions.
  • Collaborated with team members and supervisors to meet project deadlines and quality standards.

Front-End Supervisor

Home Depot
Las Vegas, NV
11.2023 - 03.2024
  • Supervised and trained a team of ≈15 cashiers to ensure efficient and accurate checkout operations.
  • Provided exceptional customer service by resolving escalated customer issues and returns promptly and professionally.
  • Managed daily cash handling procedures, including till reconciliation, safe counts, and bank deposits.
  • Maintained front-end organization and ensured registers were adequately staffed during peak hours.
  • Enforced company policies and procedures to ensure loss prevention and compliance.
  • Collaborated with management to implement process improvements that enhanced customer experience and reduced wait times.
  • Conducted opening and closing procedures, including cash drawer setup, transaction logs, and store readiness checks.
  • Supported training and onboarding of new team members to uphold service and operational standards.
  • Assisted with inventory control and monitored supply levels for register areas and customer service desks.

Front End Associate

Home Depot
Las Vegas, USA
05.2023 - 11.2023
  • Provided exceptional guest service to ensure customer satisfaction
  • Maintained a clean and organized store environment
  • Collaborated with team members to improve guest experience
  • Assisted in organizing merchandise displays on the sales floor.
  • Processed customer transactions and provided excellent customer service.
  • Received Customer Feedback - collected feedback from customers to improve the shopping experience and report any recurring issues to management.

Customer Service Representative

Home Depot
Las Vegas, USA
05.2023 - 11.2023
  • Assisted customers with inquiries and complaints
  • Resolved customer issues in a timely and efficient manner
  • Maintained accurate records of customer interactions
  • Collaborated with team members to improve customer service
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Process returns in a timely manner.
  • Manage and process orders.
  • Checkout rental equipment
  • Greet and assist customers over the phone

Student Store Manager

Clark County School District, CCSD
Las Vegas, USA
08.2021 - 05.2023
  • Assisted customers with product selection and purchases
  • Achieved and exceeded sales targets
  • Maintained a clean and organized store environment
  • Provided exceptional customer service
  • Managed store staff, including hiring and training new employees.
  • Developed strategies to increase customer satisfaction and sales performance.
  • Conducted inventory audits on a regular basis to ensure accuracy of stock levels.
  • Implemented promotional campaigns to boost sales and profitability.
  • Analyzed financial data to identify trends in store operations and maximize profits.
  • Coordinated with vendors for merchandise orders, maintaining competitive prices for customers.
  • Performed cash handling duties such as processing payments, issuing receipts, counting money.

Installer

JDM Automations
Las Vegas, NV
05.2021 - 05.2023
  • Installed and configured hardware components, such as cameras, alarms, thermostats, and movie theaters
  • Performed troubleshooting to diagnose and resolve system issues.
  • Configured network settings for local area networks and wide area networks.
  • Set up user accounts on computers according to company policies and procedures.
  • Replaced defective hardware components when needed.

Education

Some College (No Degree) - Biological Science

College of Southern Nevada
Las Vegas, NV

High School Diploma -

West Career & Technical Academy
Las Vegas, NV
05.2023

Skills

  • Customer service
  • Sales
  • Teamwork
  • Problem-solving
  • Communication
  • Time management
  • Attention to detail
  • Organizational skills
  • Product knowledge
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Project Management Abilities
  • Positive and Professional
  • Order Fulfillment
  • Project management
  • Quality control
  • Client coordination
  • Inventory management
  • Risk assessment
  • Team leadership
  • Effective communication
  • Problem solving

Affiliations

  • Founder & Operator of Vegas Tech Solutions – Manage day-to-day operations of a low voltage distribution business specializing in CAT5/CAT6 cable for security systems.
  • Volunteered at local dog shelter

Accomplishments

  • Employee of the Month – Recognized by Home Depot leadership for outstanding customer service and cash handling accuracy
  • Consistently exceeded project deadlines by an average of 14%, delivering high-quality results ahead of schedule.
  • Maintained 100% customer satisfaction rating on post-installation surveys and feedback forms.
  • Achieved loss prevention excellence by identifying and correcting inventory errors, preventing over $5,000 in potential losse

References

References available upon request.

Timeline

Project Manager

JDM Automations
09.2024 - Current

Installer

JDM Automations
03.2024 - 09.2024

Front-End Supervisor

Home Depot
11.2023 - 03.2024

Front End Associate

Home Depot
05.2023 - 11.2023

Customer Service Representative

Home Depot
05.2023 - 11.2023

Student Store Manager

Clark County School District, CCSD
08.2021 - 05.2023

Installer

JDM Automations
05.2021 - 05.2023

Some College (No Degree) - Biological Science

College of Southern Nevada

High School Diploma -

West Career & Technical Academy

Similar Profiles

CREATE PROFILE
Dominic McDaniels