JON CARR
Anacortes,WASHINGTON
Summary
Within my 30 years of service to the community working at various jobs and wearing many different hats I have learned not only the value of them as well. I stride for customer satisfaction and will go above and beyond not just for the customer but for the company I represent. My day to day passions correlates hand in hand with any job that I participate in. I am a team leader by nature and am willing to exceed the basic expectation. As a leader I enjoy, better yet thrive on taking initiative in problem solving and being a great example for not only my fellow employee's but for the customers as well.
Overview
30
30
years of professional experience
Work History
Project Manager
Top Secret Customs
Arlington, WA
06.2023 - Current
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Led meetings with internal team members, consultants and contractors.
- Prepared cost estimates for projects of varying sizes.
- Created team objectives and roles with specific goals outlined for each individual.
- Produced thorough, accurate and timely reports of project activities.
Service Advisor
Camping World
Burlington, WA
08.2022 - 01.2023
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used knowledge of services to recommend additional products and offerings to customers.
- Recommended additional, useful services to customers to increase overall sales.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Examined records and papers to verify warranty and service contract coverage.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
- Excelled in exceeding daily credit card application goals.
Service Advisor
poulsbo rv
Mount Vernon, WA
02.2021 - 07.2023
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used knowledge of services to recommend additional products and offerings to customers.
- Recommended additional, useful services to customers to increase overall sales.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Examined records and papers to verify warranty and service contract coverage.
- Researched coverages under warranties and determined requirements for coverage.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Documented and scoped actions taken to resolve issues after service calls.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Supported sales team members to drive growth and development.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided top quality control and eliminated downtime to maximize revenue.
- Promoted available products and services to customers during service, account management and order calls.
- Surpassed sales goals through implementation of successful marketing strategies.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Excelled in exceeding daily credit card application goals.
Pipefitter
Dakota Creek
Anacortes, WA
06.2020 - 01.2021
- Observed safe work rules and utilized fall protection and PPE.
- Read and interpreted specifications, diagrams and blueprints for job.
- Handled all responsibilities for piping systems, including fabricating, assembling, installing and maintaining.
- Measured and marked pipes for cutting and threading.
- Threaded pipes using specified machinery.
- Threaded and installed pipe using pipe wrench and dies.
- Managed movement of materials and equipment to different job sites.
- Drilled and tapped holes for installation of studs.
- Using blueprints, laid out scale drawings of pipe systems and supports.
- Cut or threaded pipes to blueprint or drawing specifications.
- Installed supports from ceiling joists to secure pipes in place.
- Reviewed blueprints and building codes to determine details and procedures for work.
- Filled pipes with water or air, observing pressure gauges and pipes to troubleshoot and locate leaks.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
Logistics Coordinator
Brinderson
Anacortes, WA
01.2018 - 05.2020
- Signaled to crane operator to lift components to specific positions.
- Followed safety procedures and protocols to minimize equipment mishaps.
- Used hoist to load structural parts of boilers, pressure vessels and tanks on pallets.
- Managed movement of materials and equipment to different job sites.
- Examined boilers, pressure vessels, tanks and vats to locate leaks, weak spots and defective sections.
- Studied blueprints to determine locations, relationships and dimensions of parts.
- Analyzed specifications, diagrams and blueprints for each job.
- Identified issues and brought to attention of foreman.
- Cleaned pressure vessel equipment by using scrapers, wire brushes and cleaning solvents.
- Requisitioned tools and equipment and selected type and size of pipes for transport to worksite.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maintained current forklift training and certification as required by company policies.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Inspected lifts before use to prevent damage to goods.
- Transported material to correct locations and documented inventory changes.
- Checked shipments for damaged or incorrect items.
- Reported safety and quality issues to management.
- Tied and secured loads to prevent shifting or damage to items.
- Operated power material handling equipment to accurately select and palletize loads.
- Supervised projects to uphold schedule requirements and quality demands.
- Managed sites by focusing on safety, operations and productivity.
- Monitored job site parts and equipment.
- Established expectations and motivated crews to consistently meet or beat goals.
- Communicated with employees to demonstrate high standards and mitigate issues.
- Planned and managed manpower and resource requirements to support project activities.
- Managed workers at various experience levels in construction and restoration projects.
- Complied with federal and company regulations to maintain high level of job site safety.
- Tracked and reported units and labor hours prior to submission of timecards.
- Conferred with senior management, owners, contractors and design professionals to discuss project goals and problem solve.
- Monitored processes for continuous improvement and implemented changes to promote quicker task completion.
- Increased productivity by improving employee morale and cross-functional communications.
Assistant Store Manager
Les Schwab Tires
Kirkland, WA
03.1994 - 09.2017
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Project Manager
top secret customs
Arlington, WA
06.2023 - Current
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Education
High School Diploma -
Anacortes High School
Anacortes, WA06.1993
Skills
- Data Processing
- Handling Customer Complaints
- Service Order Flow
- Attention to Detail
- Clerical Support
- Excellent Communication
- Computer Skills
- Product Training
- Customer Service
- Performance Goals
- Documentation and Reporting
- Team Collaboration
- Estimating Accuracy
- Multitasking and Organization
- Progress Reporting
- Listening Skills
- Order and Refund Processing
- Creative Problem Solving
- Transaction Processing
- Issue and Complaint Resolution
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- CRM Software
- Upbeat and Positive Personality
- Upselling Products and Services
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Call Documentation
- De-escalation Techniques
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Data Entry
- Customer Account Management
- Understanding Customer Needs
Timeline
Project Manager
Top Secret Customs
06.2023 - Current
Project Manager
top secret customs
06.2023 - Current
Service Advisor
Camping World
08.2022 - 01.2023
Service Advisor
poulsbo rv
02.2021 - 07.2023
Pipefitter
Dakota Creek
06.2020 - 01.2021
Logistics Coordinator
Brinderson
01.2018 - 05.2020
Assistant Store Manager
Les Schwab Tires
03.1994 - 09.2017
High School Diploma -
Anacortes High School
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