Dominic Moya
Albuquerque,NM
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Men's Suit Specialist
Dillards Department Store
Albuquerque, NM
05.2021 - 08.2024
- Assisted customers in selecting appropriate men's suits for their needs, providing advice on fit, fabric and styling.
- Advised customers on the latest trends in men's suit fashion.
- Maintained a high level of product knowledge to enable accurate advice and recommendations to customers.
- Provided excellent customer service by attending to all queries promptly and efficiently.
- Promoted sales through suggestive selling techniques, highlighting additional items that may complement the customer's purchase.
- Managed customer accounts including payment processing, refunds, returns and exchanges.
- Responded quickly and effectively to any complaints or issues raised by customers regarding men's suits sold at store level.
- Collaborated with other departments within the organization to provide a seamless shopping experience for customers.
- Coordinated promotional activities such as discounts or special offers related to men's suits.
- Provided training support for junior staff members working in Men's Suit section of store.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
Manager
Mens wearhouse
Albuquerque, NM
06.2017 - 11.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
GED -
Central New Mexico Community College
Albuquerque, NM05-2012
Skills
- Brand awareness
- Color coordination
- Fabrics
- Product presentation
- Measurement accuracy
- Upselling strategies
- Client consultation
- Inventory management
- Documentation and reporting
- Team supervision
- Effective communication
- Adaptable and flexible
- Cash handling
- Professional demeanor
- Multitasking
- Customer retention
- Goal setting
- Sales training
- Honest and dependable
- Team collaboration
- Customer service
- Team cooperation
- Sales techniques
- Merchandise rentals
- Complaint handling
- POS software
Timeline
Men's Suit Specialist
Dillards Department Store
05.2021 - 08.2024
Manager
Mens wearhouse
06.2017 - 11.2020
GED -
Central New Mexico Community College