DOMINIC PACCHIANA

Dedicated and results-driven Beverage Manager with a strong background in financial management, exceptional communication skills, and a commitment to operational excellence. Skilled in overseeing inventory, controlling costs, and maximizing profitability while maintaining high-quality service standards. Adept at managing teams, coordinating with vendors, and ensuring compliance with health and safety regulations. Highly flexible, and available to work all hours to meet business demands and drive success.

• Tasked with directing, hiring, and coaching team members across more than a dozen departments including Bar Operations, Slot Operations, Food and Beverage, Public Area Department, Bowling Operations
• Provide inspired leadership for the organization
• Ensured all operations are carried on in an appropriate, cost-effective way
• Examine financial data and use them to improve profitability
• Ensured all legal and regulatory documents are filed; and monitor compliance with laws and regulations about Gaming Control, Occupational Safety, and corporate Risk Management
• Identify and address problems and opportunities for the company

• Responsible for general upkeep of Spa facilities
• Trained and coached members of spa personnel to offer exceptional experiences
• Cross trained to offer additional services and retail packages
• Tasked with achieving top industry service standards such as: 'Forbes Travel Guide - Five Star Standards', 'AAA - Five Diamond'

• Oversaw front facing cashier operations
• Responsible for cash handling and POS marker
• Guaranteed positive customer experiences by offering expedited service, friendly rapport, and thoughtful return shopper rewards