DOMINIC PROSPERO
Summary
Experienced Service Manager with a proven track record in managing day-to-day operations to ensure efficient service delivery and high customer satisfaction. Successfully directed team training on automotive repair processes, enhancing staff knowledge and service quality. Oversaw inventory management, ensuring the availability of essential parts for timely repairs and reducing delays. Implemented customer feedback protocols, improving service response times and fostering customer loyalty.
Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.
Overview
5
5
years of professional experience
1984
1984
years of post-secondary education
Work History
Service Manager
JSN Auto repair
Englewood
06.2025 - 02.2026
- Managed day-to-day operations to ensure efficient service delivery and high customer satisfaction levels.
- Directed team training on automotive repair processes, enhancing staff knowledge and service quality.
- Oversaw inventory management, ensuring the availability of essential parts for timely repairs and reducing delays.
Service Manager
Midas automotive
05.2021 - 06.2025
- Managed day-to-day operations to ensure efficient service delivery and high customer satisfaction levels.
- Directed team training on automotive repair processes, enhancing staff knowledge and service quality.
- Oversaw inventory management, ensuring the availability of essential parts for timely repairs and reducing delays.
- Implemented customer feedback protocols, improving service response times and fostering customer loyalty.
- Assisted in developing service schedules, optimizing workflow to enhance productivity and minimize downtime.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Motivated and supported employees to maintain low turnover.
- Created written estimates and obtained customer consent to proceed.
Education
Voorhees High School
High Bridge, NJSkills
- Service delivery
- Customer satisfaction
- Team training
- Automotive repair
- Inventory management
- Service scheduling
- Complaint resolution
- Employee motivation
- Cost estimation
- Performance assessment
- Training program development
Timeline
Service Manager
JSN Auto repair
06.2025 - 02.2026
Service Manager
Midas automotive
05.2021 - 06.2025
Voorhees High School