Dominic Reed
850 West Vanover Road, Tucson, AZ,Arizona
Summary
Able to employ sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations.
- U.S. citizen
- 52 years of age.
- College/High School Graduate
- Excellent report writing.
- Have a (6) years of Armed Security and Law Enforcement experience with (4) years of honorable service with the US Armed Forces.
Overview
20
20
years of professional experience
Work History
Corrections Officer II
State Of Arizona Department Of Corrections
02.2019 - 07.2024
- Maintaining order: Keeping order and enforcing rules through disciplinary action
- Supervising inmates: Monitoring inmate activities, supervising work assignments, and settling disputes
- Searching for contraband: Searching people, property, vehicles, and mail for weapons, drugs, or other contraband
- Inspecting facilities: Ensuring facilities meet safety and security standards and looking for signs of security breaches
- Escorting and transporting inmates: Transporting and escorting inmates between facilities, courtrooms, or other locations
- Preparing reports: Keeping records and preparing reports on inmate behavior, progress, problems, and rule violations
- Providing care: Providing care and correctional treatment to inmates other institutions, courtrooms, hospitals and work sites.
General Manager
TitleMax Title Loans
08.2014 - 01.2019
- Maintained a compliant and ethical workplace ensuring payments and collections policies are properly handled per policy Increased store profitability and minimized store expenses. Prepared company projections to higher management Exercised strong effective communication and training with departmental personnel.
Senior Collections Representative
G C Services
03.2010 - 08.2014
- Collected low/high balance student loans for rehabilitation Educated borrowers on voluntary/involuntary actions.
- Rehabilitated and negotiated secured payments for program qualifications Maintained high volume ratio contact by means of effective skip tracing Averaged 80% of effective goal requirements Adhered to effective F.D.C.P.A. requirements set by company policies.
Collections Representative
DriveTime Used Cars
08.2008 - 02.2010
- Managed multiple priorities and maintained effective results in a quota driven and fast paced workplace.
- Responded to customer inquiries and resolved issues efficiently and professionally Performed light and deep skip tracing to locate hard to find customers Presented daily, weekly, and monthly portfolio goals to team strategist.
Senior Application Specialist/QA Specialist/Escalations
Kelly Services, Inc.
04.2004 - 09.2008
- Handled a high influx of inbound/outbound calls a dynamic call center environment.
- Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
- Maintained excellent QA and utilization scores.
- Performed calls statistics for operations manager and client.
- Resolved customer concerns and complaints at tier 2 support.
Education
Bachelor of Science - Information Technology
University of Phoenix - Southern Arizona Campus
Tucson, AZ2012
Microsoft Certified Professional Certification - undefined
New Horizons Testing Center
Beaverton, Oregon2002
Associates of Science/Business Management - Business Management
Western Business College
Portland1998
Skills
- Maintaining order:
- Enforcing rules:
- Documenting
- Checking for safety
- Staying calm:
- Communicate Effectively
Timeline
Corrections Officer II
State Of Arizona Department Of Corrections
02.2019 - 07.2024
General Manager
TitleMax Title Loans
08.2014 - 01.2019
Senior Collections Representative
G C Services
03.2010 - 08.2014
Collections Representative
DriveTime Used Cars
08.2008 - 02.2010
Senior Application Specialist/QA Specialist/Escalations
Kelly Services, Inc.
04.2004 - 09.2008
Bachelor of Science - Information Technology
University of Phoenix - Southern Arizona Campus
Microsoft Certified Professional Certification - undefined
New Horizons Testing Center
Associates of Science/Business Management - Business Management
Western Business College
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