Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Dominic Romero

Woodville,TX

Summary

Well-qualified familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Motivated Customer Service Representative with over 20 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in spanish.

Well-qualified customer service familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

16
years of professional experience

Work History

Kroger
Euless, TX

Customer Service Assistant
06.2008 - Current

Job overview

  • Answered customer questions about product availability and shipment times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed hundreds+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided back up for customer service managers.

Kroger Club
Euless, TX

Price Integrity Lead
08.2019 - 08.2021

Job overview

  • Collected, managed, analyzed and prepared data, information and metrics to make process performance improvements and support quarterly enterprise measurement meetings.
  • Developed and presented resolutions to complex data issues of significant importance to senior leaders across enterprise.
  • Supported peer reviews conducted in support of enterprise common process for program execution and product realization.
  • Managed information through regular data integrity audits.

Kroger
Euless, TX

Baker Manager
06.2010 - 06.2018

Job overview

  • Complied with health and safety codes to protect staff and customers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Established merchandising, sales and profit objectives to drive business success.
  • Managed inventory, labor, expenses and other operational processes.
  • Operated bakery under budget for 8 consecutive years.

Education

Tascosa High School
Amarillo, TX

Diploma from Basic
05.2004

University Overview

Skills

  • Cash Register Operations
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Operating Telephones
  • POS Inventory System Operation
  • Upbeat and Positive Personality
  • Information Updates
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Customer Account Management
  • Suggestive Selling
  • Till Counting
  • Microsoft Exchange
  • Microsoft Office Outlook

Accomplishments

Accomplishments
  • Achieved #1 in district by completing price integrity issues with accuracy and efficiency.
  • Supervised team of 20 staff members.

Timeline

Price Integrity Lead
Kroger Club
08.2019 - 08.2021
Baker Manager
Kroger
06.2010 - 06.2018
Customer Service Assistant
Kroger
06.2008 - Current
Tascosa High School
Diploma from Basic
Dominic Romero