Dominic SIMON
Rembert,SC
Summary
Detail-oriented and reliable professional with extensive experience in customer service roles. Known for strong complaint resolution and cash management skills, contributing to increased customer loyalty and satisfaction. Ready to support team success and enhance guest experiences.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier/Supervisor
Bealls
Sumter, SC
02.2019 - 11.2025
- Processed transactions efficiently using point-of-sale systems to enhance customer satisfaction.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience.
- Managed cash drawer accurately, maintaining financial integrity throughout shifts.
- Trained new employees on store policies and operational procedures, fostering team development.
Customer Service Cashier
Fallas Paredes Discount Stores
Sumter, SC
06.2015 - 11.2018
- Processed cash and credit transactions accurately in high-volume retail environment.
- Provided exceptional customer service by resolving inquiries and ensuring satisfaction.
- Maintained organized checkout area to enhance efficiency and streamline customer flow.
- Assisted with inventory management by restocking shelves and conducting regular counts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier/Cosmetic Beauty Advisor
Walgreens
Sumter, SC
02.2013 - 08.2016
- Maintained accurate cash drawer balances throughout shifts.
- Resolved customer complaints promptly, improving retention rates.
- Implemented organizational strategies for merchandise displays, boosting sales visibility.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
Gary Job Corps
San Marcos, TX06-2009
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Guest services
- Product knowledge
- Cash management
Timeline
Customer Service Cashier/Supervisor
Bealls
02.2019 - 11.2025
Customer Service Cashier
Fallas Paredes Discount Stores
06.2015 - 11.2018
Customer Service Cashier/Cosmetic Beauty Advisor
Walgreens
02.2013 - 08.2016
High School Diploma -
Gary Job Corps
Employee of the Month
I went above and beyond with my bay by restocking shelves and organizing it without anyone telling me to do so.