Summary
Overview
Work History
Education
Skills
Timeline
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LeShawn Kelly

Las Vegas,NV

Summary

Talented Customer Service Associate/Supervisor with more than 5 years of progressive retail experience. History of exceeding sales and service quotas by leveraging exceptional communication, relationship-building and problem-solving abilities to make quick, accurate decisions upholding store standards and meeting customer needs. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

18
18
years of professional experience

Work History

Head Cashier/Customer Service Cashier/Fulfillment Supervisor

Lowe's Hiw
Las Vegas, NV
01.2017 - Current
  • Perform store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Resolve escalated customer disputes with special actions such as discounts
  • Mentor new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Analyze purchases for signs of fraud
  • Process POS transactions, including checks, cash and credit purchases or refunds
  • Monitor self-checkout systems and provide assistance or intervention where required
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Made sure all online orders are processed in a timely manner.

Customer Service Cashier/Self Checkout Host

Walmart
Las Vegas, NV
03.2016 - 02.2018
  • Maintained reports of transactions and greeted customers when entering and leaving establishment
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Educated customers on promotions to enhance sales
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Verified over $1000 of cash and credit payments daily
  • Checked prices for customers and processed items sold by scanning barcodes
  • Helped customers manage large purchases by collecting items from shelves and storage locations

Front End Supervisor

Dollar General
Las Vegas, NV
03.2015 - 04.2016
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Trained team members in successful strategies to meet operational and sales targets
  • Greeted a number ofdaily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention

Cashier

Lowe's HIW
Las Vegas, NV
10.2011 - 01.2015
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Counted cash in register drawer at beginning and end of shift
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Worked closely with Head Cashier to solve problems and handle customer concerns

Head Cashier

Home Depot
San Diego, CA
03.2004 - 03.2010
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Resolved escalated customer disputes with special actions such as discounts
  • Maintained stock within optimal levels to meet expected customer and sales levels
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Assisted customers by answering questions and fulfilling requests
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Resolved service issues in timely manner

Education

High School Diploma -

Clairemont High School
San Diego, CA
06.1984

Skills

  • Opening and closing procedures
  • Cash handling
  • Communication skills
  • Interpersonal ability
  • Customer service
  • Cash register operation
  • Flexible schedule
  • Payment processing
  • Product and service sales
  • Multi-tasking skill
  • Team leadership
  • Coupons and gift cards
  • Credit card processing
  • Cleanliness

Timeline

Head Cashier/Customer Service Cashier/Fulfillment Supervisor

Lowe's Hiw
01.2017 - Current

Customer Service Cashier/Self Checkout Host

Walmart
03.2016 - 02.2018

Front End Supervisor

Dollar General
03.2015 - 04.2016

Cashier

Lowe's HIW
10.2011 - 01.2015

Head Cashier

Home Depot
03.2004 - 03.2010

High School Diploma -

Clairemont High School

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LeShawn Kelly