- I'm woking on a novel
- I plan on traveling the world and having a stamp from every country
Dominic Soto
Brooklyn,NY
Summary
Adaptable retail professional with expertise in customer service and technical support. Known for effective communication and problem-solving skills, contributing to high customer satisfaction and efficient service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Advisor
Best Buy
Brooklyn, NY
06.2024 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve store performance.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Promoted a positive work atmosphere among colleagues through teamwork initiatives that contributed to achieving common goals.
- Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
- Boosted customer satisfaction by providing personalized product recommendations and efficient service.
- Sold products and services in retail store, kiosks and event environments.
- Observed and monitored store's security cameras to reduce retail crimes.
- Resolved customer inquiries efficiently, providing accurate product information and support.
- Managed customer complaints, ensuring timely resolutions and maintaining high satisfaction levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided expert guidance on Microsoft software applications to enhance user efficiency.
- Assisted in troubleshooting technical issues related to Microsoft products and services.
- Diagnosed and resolved technical issues in a timely manner.
- Provided technical support via phone, email, and in-person.
- Trained users on software applications and best practices for technology use.
- Monitored store premises to prevent theft and ensure compliance with security protocols.
- Engaged with customers to promote awareness of asset protection initiatives within the store environment.
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
Customer Consultant
Geek Squad - Best Buy
Brooklyn, NY
07.2025 - 11.2025
- Provided expert technical support for customer inquiries regarding products and services.
- Diagnosed and resolved hardware and software issues efficiently to enhance customer satisfaction.
- Conducted product demonstrations, showcasing features and benefits to drive sales engagement.
- Collaborated with team members to streamline service processes, improving overall workflow efficiency.
Skills
- Brand awareness
- Goal oriented
- Customer service
- Problem-solving
- Customer assistance
- Money handling
- Phone etiquette
- Customer engagement
- Cash register operation
- POS system operation
- Adaptable and flexible
- Multitasking
- Retail Theft Prevention
- Loss prevention
- Customer support
- CCTV monitoring
Accomplishments
in the month of may of 2025 i worked 121 hours, sold 151k of revenue 36 paid memberships with a efficiency of 2.4k per membership, Adding on25 credit card sign up.
i was chosen to represent best buy in a intel pop up shop, A event hosted in Manhatta New York.
was given opportunity to be a Microsoft Specialist and VPL
Certification
- Certified Microsoft specialist, Best Buy - Nov-Dec 2025
Interests
Timeline
Customer Consultant
Geek Squad - Best Buy
07.2025 - 11.2025
Retail Sales Advisor
Best Buy
06.2024 - Current