DOMINIC SOUSA
Kaneohe,HI
Summary
I am hard-working, responsible, and outgoing. I follow directions well and am always willing/wanting to learn and grow. Throughout my years working in the service industry I've learned how to excel in customer relations as well as being attentive to customer's needs. I am prompt and great with time management. Through my work in construction and carpentry I've learned how to communicate effectively and to be a team player. It's also taught me to be a problem solver. Working and maintain a high attention to detail and organization. Good at receiving criticism to improve with work and efficiency. Always leading by example of being hands on with the work at hand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nursery Worker
Hui Ku Maoli Ola
05.2015 - 07.2015
- Responsible for opening and closing property daily as well as caring for all of the plants on the property
- Daily maintenance such as manual landscaping and grooming of the property grounds
- Expert in propagating plants and growing a variety of plant species
- Organized plants and prepared customer purchases/orders.
Laborer
MJS Construction
05.2016 - 04.2017
- In charge of keeping the job site clean and organized
- Assisted lead carpenter and worked using heavy machinery
- Projects included the demolition and remodeling of homes
- Experienced working long hours under a time constraint in order to complete the task.
- Worked with a variety of tools and in a variety of conditions.
Host/Busser
The Counter
04.2017 - 06.2017
- Greeted and seated customers upon their arrival
- Other responsibilities included bussing and cleaning tables, cleaning restroom facilities, and cleaning and prepping silverware
- Maintained a clean and enjoyable dining room atmosphere for customers
- Assisted servers with delivering customer orders
- Closing duties included managing the resetting of the dining room to prepare for the next day.
Server/Bartender, Banquet Captain
The Griffin Club
06.2017 - 04.2020
- Responsibilities included the opening and closing of the poolside bar as well as the main dining room
- Experienced working in a high volume, fast pace environment
- Handled VIP private club member requests
- Experienced bartending in both dining room and poolside bar environments
- Managed and oversaw the setting and preparation of club events
- In charge of managing front of house servers, bussers, and bartenders for events and banquets
- Maintained a safe and welcoming environment for club members
- Experienced working in a timely manner to successfully host scheduled club events
- Facilitated on site training of new servers and bussers
- Successfully accommodated member needs and excelled in customer relations.
Carpenter
Hawaii Kitchen and Bath
05.2020 - 11.2020
- Projects included the making of custom cabinets and countertops
- Maintained a clean and safe workspace in an environment that could otherwise be hazardous and dangerous
- Responsible for running the C&C cutting table
- Skilled in using tools such as the table saw, various drills, sanding machines etc
- Completed projects in a timely manner and prepared and facilitated their installation
- Professional working closely with customers in various living environments
- Skilled in working with dangerous machinery in a fast-paced environment
- Maintained efficient team dynamic and communication.
ATV Tour Guide
Kualoa Ranch
05.2023 - Current
- Built personal relationships with guests to promote positive experiences.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Being professional with VIP guest of the ranch.
- Trail, road and property maintenance, using different types of tools.
Education
Highschool Diploma -
Damien Memorial School
05.2016
Skills
- Public Speaking
- Presentation Skills
- Local history
- Exceptional communication
- Safety Consciousness
- Creative solutions
- Guest Relations
- Customer Engagement
- Using power tools and equipment
References
- Jeff Schulwitz, The Griffin Club/ Food and Beverage Director, (310) 968-7675
- Lynda Rivera, The Griffin Club/ Kitchen Manager, (818) 669-8467
- Michael Sousa, MJS Construction/ Owner, (808) 225-2748
Certification
Chainsaw Certification
CPR Certification
Timeline
ATV Tour Guide
Kualoa Ranch
05.2023 - Current
Carpenter
Hawaii Kitchen and Bath
05.2020 - 11.2020
Server/Bartender, Banquet Captain
The Griffin Club
06.2017 - 04.2020
Host/Busser
The Counter
04.2017 - 06.2017
Laborer
MJS Construction
05.2016 - 04.2017
Nursery Worker
Hui Ku Maoli Ola
05.2015 - 07.2015
Highschool Diploma -
Damien Memorial School
Chainsaw Certification
CPR Certification
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