Summary
Overview
Work History
Education
Skills
Certification
US Citizen
Timeline
72
Dominic Sustaita

Dominic Sustaita

Kyle,TX

Summary

Dynamic professional with extensive experience in customer service and technical support, including a role as a certified technician at Complete Tablet Solutions. Proven ability in equipment repair and troubleshooting, complemented by strong communication and organizational skills. Successfully managed high-volume operations, ensuring efficient delivery and customer satisfaction.

Overview

30
30

+Years of professional experience

1
1
Certification

Work History

PT Package Handler

FedEx Logistics
Kyle, US
07.2025 - Current
  • I'm currently employed part time by FedEx as a package handler. My roles vary according to where I'm needed for the shift. I work unloading trailers, helping with IC bulk items, and working the towers to make sure packages flow properly through the shoot system within the warehouse, and out to the Trucks/vans.

Delivery Driver

KO Logistics
Buda, US
10.2024 - 01.2025
  • Delivery of various packages for Amazon via DSP company. Daily meetings and routes within the Kyle/Buda area using Amazon Flex App and performing rescues when needed.

Apple Certified Computer-PC Repair Technician Break Fix-Deployment Specialist-MDM

Complete Tablet Solutions
Austin, US
11.2011 - 10.2024
  • Proficient Apple technician certified in multiple products with over 25 years in customer service.
    Supported deployment, device enrollment, and management for various high-end manufacturers.
    Conducted nationwide installation rollouts while ensuring client satisfaction.
    Led repair efforts for devices such as iPhones and iPads using both OEM and third-party parts.
    Managed laptop infrastructure for Waco Police Department to ensure seamless operation.
    Provided comprehensive IT help desk support, addressing queries via web portals and phone lines.
    Facilitated software troubleshooting and password reset processes to improve user outcomes.

Computer Repair Shop Manager

Discount Computers
Austin, US
03.2003 - 10.2011
  • I ran a high-volume computer repair shop, which included break-fix, OS installs, custom builds, and configurations in-house and onsite at customer locations via my personal vehicle. Corporate buyouts of old computer inventory. I would drive to various customer locations throughout Texas to pick up these devices using a 24' bobtail-box truck. No accidents and my driving record is very good. Heavy sales as well.

Education

High school diploma -

William B Travis High School
Austin, TX
06.1992

Skills

  • Customer service
  • Equipment repair
  • Mobile DJ Services-Radio Imaging-Production
  • Delivery driver experience
  • Moving
  • Microsoft Office
  • Troubleshooting
  • IOS
  • Load & Unload
  • Computer Operation
  • Communication skills
  • Organizational skills
  • Computer Hardware
  • Assembly line
  • Network Support
  • Box Truck
  • Windows
  • Support Specialist
  • Operating systems
  • MacOS
  • Technical support
  • Mobile devices
  • Driving
  • Help Desk
  • Software troubleshooting
  • Computer skills
  • Manufacturing facility

Certification

CompTIA A+, DL#33755973, Non-CDL Class C, 11/01/22, 08/31/30

US Citizen

Authorized to work in the US for any employer.

Timeline

PT Package Handler

FedEx Logistics
07.2025 - Current

Delivery Driver

KO Logistics
10.2024 - 01.2025

Apple Certified Computer-PC Repair Technician Break Fix-Deployment Specialist-MDM

Complete Tablet Solutions
11.2011 - 10.2024

Computer Repair Shop Manager

Discount Computers
03.2003 - 10.2011

High school diploma -

William B Travis High School

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