Nimesh Herath
Woodland Park,USA
Summary
Results-oriented Operations Manager with extensive experience in logistics and customer relationship management. Developed and implemented effective business strategies that enhanced operational efficiency and maintained service standards. Demonstrated expertise in financial management while ensuring projects meet expectations and budget constraints.
Overview
13
13
years of professional experience
Work History
Package Handler PT
FedEx
Wayne, New Jersey
06.2025 - Current
- Sorted packages by size and destination to streamline processing.
- Collaborated with team members to ensure timely package delivery.
- Inspected incoming shipments for damages or discrepancies to uphold quality standards.
- Trained new employees on operational procedures and safety protocols to ensure compliance.
- Maintained cleanliness and organization of work area for safety compliance.
Operations Manager
JTS FREIGHT SYSTEMS
Paramus
02.2016 - Current
- Managed daily operations of multiple departments, leading to enhanced operational efficiency.
- Oversaw development and maintenance of standard operating procedures to ensure compliance with industry standards and regulations, supporting overall operational integrity.
- Resolved complex customer issues promptly while fostering positive client relationships.
- Developed and maintained relationships with customers and vendors for successful project completion.
Interpreter
THE BIG WORLD
New York
03.2015 - Current
- Facilitated effective communication with clients from diverse cultural backgrounds, enhancing mutual understanding and collaboration.
- Ensured confidentiality during interpretation process, aligning with professional standards to foster a secure environment.
- Established trust with customers through engaging customer service interactions, contributing to positive interpretation experiences.
Shift Manager
WHOLEFOODS
Paramus
03.2016 - 06.2019
- Trained and supervised new staff members, enhancing team readiness and service quality.
- Addressed customer complaints and resolved conflicts, improving customer satisfaction and retention.
- Balanced cash drawers and resolved financial discrepancies, ensuring accurate financial reporting.
Brand Ambassador
GROUND WORKS OPERATIONS
New York
03.2013 - 05.2015
- Delivered excellent customer service during in-store promotions, efficiently resolving issues to maintain customer satisfaction.
- Provided exceptional customer service, ensuring a positive experience throughout the sales process.
- Engaged with customers to collect feedback, enhancing brand awareness and customer insights.
Education
BUSINESS MANAGEMENT -
COLLEGE OF STATEN ISLAND
01-2009
Certification in Human Resource Development -
IPM SRI LANKA
01-2003
Skills
- Operations management
- Logistics coordination
- Inventory management
- Standard operating procedures
- Business growth strategies
- Customer relationship management
- Financial recordkeeping
- Customer service excellence
References
References available upon request
Timeline
Package Handler PT
FedEx
06.2025 - Current
Shift Manager
WHOLEFOODS
03.2016 - 06.2019
Operations Manager
JTS FREIGHT SYSTEMS
02.2016 - Current
Interpreter
THE BIG WORLD
03.2015 - Current
Brand Ambassador
GROUND WORKS OPERATIONS
03.2013 - 05.2015
BUSINESS MANAGEMENT -
COLLEGE OF STATEN ISLAND
Certification in Human Resource Development -
IPM SRI LANKA