Alexis Newsome

Providing customer service in person and over the phone. Communicating with drivers for customer follow ups and in order to make service on deliveries. Work daily in the following applications: SRC, PCIS, OMS, GTS, BIA, ODSE, OLAFS, DATA TOOL, ERA, UDC, DMS and MDA. Wide range of knowledge and am able to assist in the majority of scenarios.

Http://www.fyreartstudio.com

Supervising and training employees effectively. Conducts audits and observations weekly/monthly. Providing customer service in person and over the phone. Communicating with drivers for customer follow ups and in order to make service on deliveries.

Work daily in the following applications: SRC, PCIS, OMS, GTS, BIA, ODSE, OLAFS, DATA TOOL, ERA, UDC, DMS and MDA. Wide range of knowledge and am able to assist in the majority of scenarios.

• Unloading packages from a trailer to be sorted accordingly
• Loading packages onto a package car to be delivered the same day
• Making address corrections and completing surepost bags

• Notary for Dare County, performed notarization of titles, deeds, closing documents (Expiration 12/2025)
• Processing shipments via UPS, FedEx, DHL and USPS
• Packing items for shipment for ground, international, air and freight
• Ordering supplies and inventory
• Responsible for social media accounts, responding to reviews and customer service concerns

• Opening and closing responsibilities
• Cash control, including POS Operations, Deposits, Accounting and Record keeping
• Shipping and Receiving, Price Management, Price Changes (markdowns etc.)
• Singles, Damaged merchandise, and Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities
• Scheduling, Payroll budget compliance
• Training and Development
• Loss Prevention responsibilities

• Complete daily store checklists, check in vendors, complete credits for vendor out of dates and damaged products
• Write weekly schedule for employees
• Complete planograms for entire store weekly, monthly and yearly before their due date
• Unload weekly trucks and put up product
• Assist customers with finding product, making sure they have what they need before leaving the store
• Complete daily expiration date checks on product
• Complete weekly orders of food products from vendors
• Successfully train new and current employees along with proper discipline when needed
• Complete deposits, change orders and reconciliation of drawers daily
• Weekly inventory counts
• Complete weekly sales tags
• One recent accomplishment was I completed a seasonal Valentines Day end cap for a contest and won the contest for my district
• I was recently nominated for an award for superior customer service

• Operated a cash register for cash, check and credit card transactions with accuracy
• Trained 6 new sales associates on procedures as well as weaving hammocks
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register
• Educated customers about the brand to incite excitement about the company's mission and values
• Shared best practices for sales and customer service with other team members to help improve the store's efficiency