Dominic Taylor
Las Vegas,NV
Summary
Experienced food service specialist with a passion for delivering exceptional customer experiences. Skilled in serving over 200 customers per shift while maintaining impeccable cleanliness and food safety standards. Consistently achieving over 90% customer satisfaction ratings. Proven ability to build positive relationships, resulting in increased repeat business. Thrives in fast-paced environments and committed to ongoing learning and professional development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
Las Vegas, NV
04.2023 - 09.2023
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Barista Shift Supervisor
Zeppola Cafe
Las Vegas, NV
02.2022 - 07.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Reduced waste by implementing inventory control measures and properly storing perishable goods.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Collaborated with management to develop innovative marketing strategies that increased foot traffic into the store during slower periods.
- Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Server
Zeppola Cafe
Las Vegas, NV
02.2022 - 07.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High school diploma -
Chaparral High School
Las Vegas, NV06.2020
Skills
- Cooking
- Food preparation
- Tutoring
- Retail sales
- Food production
- Upselling
- Front desk
- Machine learning (4 years)
- Surveillance
- Customer service
- Document review
- Report writing
- Problem management
- Sales
- Restaurant experience
- Leadership
- Cash handling
- Product knowledge
- Visual merchandising
- Social media savvy
- Inventory management
- Flexible Schedule
- Heavy Lifting
- Accurate Money Handling
- Upbeat and Outgoing Attitude
- Data analysis
- Quality control
- Process improvement
- Resource allocation
- Budget management
- Customer Engagement
- POS System Operation
- Supply Ordering
- Shift Scheduling
- Menu Development
- Inventory Management
- Equipment Maintenance
- Customer Retention
- Backroom Stocking
- Hand-Crafted Drink Recipes
- Safe Food Handling
- Banquet Coordination
- Menu Memorization
- Suggestive Selling
- Product Labeling
- Merchandise Rotation
Certification
- Soft skill certification - 2018
- Food Handler’s card - 2022
Timeline
Online Personal Shopper
Walmart
04.2023 - 09.2023
Barista Shift Supervisor
Zeppola Cafe
02.2022 - 07.2022
Server
Zeppola Cafe
02.2022 - 07.2022
High school diploma -
Chaparral High School