Sharron Jackson
Louisa,VA
Summary
Proactive student with knowledge of process improvement, public relations, and relationship management. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as hard-working by my peers, I can be relied upon to help your team achieve its goals. Seasoned professional with vast experience in management roles. Proven record of success in leading and developing teams to exceed goals and objectives. Skilled in streamlining operations, increasing profitability and driving employee engagement. Exceptional problem-solving ability and commitment to customer satisfaction. Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace. Efficient professional with experience and proven knowledge of team building, branding, and new business development. Aiming to leverage my abilities to successfully supervise team. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
15
15
years of professional experience
Work History
Online Personal Shopper
Walmart
05.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Supervisor
Sentra Martha Jefferson
12.2014 - Current
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
- Monitored workflow processes to ensure accuracy and timeliness of deliverables
- Ensured that safety protocols were followed at all times by all staff members
- Jumping in and assisting where help is needed
- Provided technical support to team members in order to assist them in completing tasks more efficiently
- Coordinated employee schedules according to availability and approved shift changes
- Placing orders to ensure that the staff has the products that are needed for their shifts
- Identified operational process inefficiencies to recommend necessary improvements
- Implemented revenue strategies through statistical analysis
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Led and directed team members on effective methods, operations and procedures
- Helped oversee the daily operations of the store, managing staff and inventory
- Overseeing operation make sure it is was ran effectively and efficiently
Assistant Manager
Burger King
12.2013 - 11.2014
Assistant Cook
Dogwood Village
04.2014 - 08.2014
- Provided assistance to cooks whenever needed in order to maintain efficient workflow throughout the kitchen area
- Demonstrated strong organizational skills in managing multiple orders simultaneously
- Portioned and wrapped food or directly placed food on plates for service to patrons
- Followed standardized recipes to prepare dishes accurately and consistently
- Substituted for or assisted other cooks during emergencies or rush periods
- Assisted head chef in preparing meals, including chopping vegetables and other ingredients
- Prepared and served meals to residents in a timely manner
- Washed and sanitized hands throughout shift, promoting food safety and health requirements
- Prepare and cook food items to ensure the highest quality of service and experience for customers
- Maintained temperatures of food products to reduce illness or waste
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Help keep the kitchen running effectively
Cook
Arbys
02.2014 - 08.2014
Crew Trainer
Hardees
11.2013 - 07.2014
- Provided support services such as one-on-one tutoring or technical assistance if required by any trainee during the course duration
- Analyzed course materials and trainee information, preparing for training delivery
- Administered evaluation and testing techniques to assess trainee performance
- Developed and implemented effective training strategies for new crew members to ensure successful onboarding
- Monitored and evaluated training activities and program effectiveness
- Implemented best practices in communication techniques within the organization
- Adapted teaching styles according to individual needs while maintaining a consistent level of quality instruction
Assistant Manager
Burger King
05.2013 - 10.2013
Cashier, Cook, Biscuit Maker
Hardees
Louisa, Virginia
04.2010 - 05.2013
- Monitored sales performance to identify potential areas for improvement
- Conducted quality, timely performance feedback and performance
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
- Coached and mentored new employees on company policies and procedures
- Assisted with training and mentoring new team members
- Utilized problem solving skills to effectively handle difficult situations
- Developed strong knowledge base regarding products
- Counted cash drawers at beginning of shifts to verify correct amounts
- Followed all safety protocols while handling money
- Resolved and de-escalated issues to address customer concerns
- Assisted with closing duties such as counting money and reconciling 🧾
- Resolved customer complaints professionally in accordance with company policy
- Provided product information and resolved concerns to assist customers
- Counted and balanced cash drawer at the beginning and end of each shift
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and window
- Developed strong customer relationships to support satisfaction and loyalty
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided customers with product information and responded to inquiries courteously and promptly
- Processed customer orders and ensured the accuracy of their purchases
Education
Completed Coursework Towards Certification - Culinary Arts
Asworth University
Georgia04.2013
Skills
- Scheduling
- Ordering
- Supervising Employees
- Shift Coverage
- Processes and Procedures
- Overseeing Operation
- Cooking
- Catering
Timeline
Online Personal Shopper
Walmart
05.2020 - Current
Supervisor
Sentra Martha Jefferson
12.2014 - Current
Assistant Cook
Dogwood Village
04.2014 - 08.2014
Cook
Arbys
02.2014 - 08.2014
Assistant Manager
Burger King
12.2013 - 11.2014
Crew Trainer
Hardees
11.2013 - 07.2014
Assistant Manager
Burger King
05.2013 - 10.2013
Cashier, Cook, Biscuit Maker
Hardees
04.2010 - 05.2013
Completed Coursework Towards Certification - Culinary Arts
Asworth University