Summary
Work History
Education
Skills
Timeline
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Orianna Gavin

Mobile,AL

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.

Work History

Online Personal Shopper

Walmart
Daphne, AL
  • Greeted customers and provided excellent customer service.
  • Provided detailed product information to customers.
  • Assisted in selecting items according to customer preferences.
  • Created personalized shopping experiences for each customer.
  • Determined the best delivery methods based on order size and destination.
  • Coordinated with vendors to ensure timely deliveries of products.
  • Researched new fashion trends and recommended products accordingly.
  • Developed strategies to increase sales and improve customer experience.
  • Maintained accurate records of orders, returns, exchanges and payments.
  • Reconciled discrepancies between inventory levels and purchase orders.
  • Executed promotional campaigns through social media platforms like Facebook, Instagram.
  • Managed the online store's website content including images, descriptions.
  • Analyzed consumer feedback data to understand customer needs better.
  • Identified opportunities for process improvement within the organization.
  • Ensured compliance with applicable laws regarding online commerce transactions.
  • Responded promptly to customer inquiries via phone or email.

Restaurant Hostess

Renaissance Hotel
Mobile, AL
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Assisted with setting up banquet rooms for special events.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Ensured that food was served promptly after being prepared by the kitchen staff.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Checked identification of patrons ordering alcoholic beverages when necessary.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Balanced cash register at end of shift according to established procedures.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.

Customer Service Representative

Alorica
Mobile, AL
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

Mattie T Blount High School
Eight Mile, AL

University of South Alabama

Skills

  • Verifying Order Accuracy
  • Customer Service
  • Sales Proficiency
  • Documentation and Reporting
  • Online Order Processing
  • Merchandise Selection
  • Payment Processing
  • Takeout Order Processing
  • Table Setting Arrangements
  • Dining Customer Service
  • Effective Customer Upselling
  • Inbound and Outbound Calling
  • Technical Support
  • Typing Proficiency
  • Computer Proficiency
  • Retail Sales Customer Service
  • Call Center Operations
  • Professional Telephone Demeanor
  • Call Control
  • Account Updating
  • Sales Closing
  • Product Upselling
  • Scheduling
  • Complaint Resolution
  • Critical Thinking

Timeline

Online Personal Shopper

Walmart

Restaurant Hostess

Renaissance Hotel

Customer Service Representative

Alorica

High School Diploma -

Mattie T Blount High School

University of South Alabama

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