Summary
Overview
Work History
Education
Skills
Timeline
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Dominic Thielen

Bradenton

Summary

Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management, customer service, and exceeding KPI's.

Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

T-Mobile USA
10.2022 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.

Retail Associate Manager

T-Mobile USA
08.2020 - 10.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
  • Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
  • Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
  • Increased sales through effective upselling techniques and in-depth product knowledge.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Supported retail store manager by identifying and leveraging partnerships that benefited community and store.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.

Mobile Expert

Sprint Corporation/T-Mobile USA
12.2017 - 08.2022
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.

Education

High School Diploma -

Manatee School For The Arts
Palmetto, FL
05-2017

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Sales growth
  • Coaching and mentoring

Timeline

Retail Store Manager

T-Mobile USA
10.2022 - Current

Retail Associate Manager

T-Mobile USA
08.2020 - 10.2022

Mobile Expert

Sprint Corporation/T-Mobile USA
12.2017 - 08.2022

High School Diploma -

Manatee School For The Arts

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Dominic Thielen