Dominic Ujlaky
Denver,CO
Overview
9
9
years of professional experience
Work History
IT Support Specialist
Aramark at Red Rocks Amphitheatre
Morrison, Colorado
04.2024 - Current
- Provide Tier 1 and Tier 2 support in a Microsoft 365 environment, supporting corporate users while troubleshooting Windows devices, printers, software, and endpoint hardware.
- Support live event technology, including POS systems, handheld payment devices, digital menu boards, A/V equipment, and merchandise systems, ensuring uninterrupted operations during high-attendance events.
- Assisted with WAP deployments, laptop imaging, software deployment, vendor coordination, and developed IT documentation and support workflows that improved asset management and service efficiency.
IT Field Technician
Cobblestone Auto Spa
Denver, Colorado
10.2023 - 04.2024
- Supported IT operations for approximately 35 locations across Colorado, providing onsite and remote technical support for managers and business-critical systems.
- Installed, configured, and maintained network infrastructure, including switches, cabling, wireless equipment, security cameras, motion sensors, and gate access systems.
- Diagnosed and resolved hardware, workstation, and network connectivity issues while performing infrastructure upgrades and preventative maintenance to minimize downtime.
IT Help Desk Technician
CPI Card Group
Denver, Colorado
03.2021 - 09.2023
- Delivered Tier 1 technical support in a 24/7 Microsoft 365 environment, resolving hardware, software, Windows, VPN, printer, phone, and network connectivity issues through ServiceNow, Ivanti Service Manager, and ConnectWise Control.
- Administered Active Directory user accounts, laptop imaging, software deployment, Group Policy, BitLocker, MFA, and asset management while maintaining SOX compliance standards.
- Participated in a rotating on-call schedule, created technical documentation, and provided onsite and remote support to ensure reliable IT operations and exceptional end-user service.
Cashier/Traffic Director
Jay's Valet
Denver, Colorado
11.2017 - 03.2021
- Provided customer service and coordinated vehicle operations during high-attendance sporting events and concerts in a fast-paced environment.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Bachelor of Science - Cybersecurity
Metropolitan State University of Denver
Denver, CO08-2023
Skills
Operating Systems: Windows 10/11
Microsoft Technologies: Microsoft 365, Active Directory
Networking: TCP/IP, DNS, DHCP, VPN, Wireless Networking, WAP Deployment
Support Tools: ServiceNow, Ivanti Service Manager, ConnectWise Control
Endpoint Management: Laptop Imaging, Software Deployment, Printer Management, Asset Management, BitLocker, Group Policy, MFA
Hardware: POS Systems, A/V Equipment, Network Devices, Security Cameras, Peripherals
Timeline
IT Support Specialist
Aramark at Red Rocks Amphitheatre
04.2024 - Current
IT Field Technician
Cobblestone Auto Spa
10.2023 - 04.2024
IT Help Desk Technician
CPI Card Group
03.2021 - 09.2023
Cashier/Traffic Director
Jay's Valet
11.2017 - 03.2021
Bachelor of Science - Cybersecurity
Metropolitan State University of Denver