Dominic Wall
Norman,OK
Summary
Dynamic professional with experience in fast-paced retail environments. Known for exceptional active listening and problem-solving skills, ensuring customer satisfaction and effective team collaboration. Ready to contribute to a welcoming and efficient service experience.
Overview
4
4
years of professional experience
Work History
Barista
The Grind at The University of Oklahoma
Norman, OK
08.2025 - Current
- Crafted high-quality beverages to meet customer preferences and uphold brand standards.
- Trained new baristas on coffee preparation techniques and customer service protocols.
- Managed daily inventory, ensuring optimal stock levels and minimizing waste.
- Implemented efficient workflow processes to enhance service speed during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Processed customer transactions accurately and efficiently.
- Handled cash register operations, including cash handling and reconciliation.
- Trained new cashiers on policies, procedures, and customer service standards.
- Collaborated with team members to ensure smooth store operations during peak hours.
Sales Associate
Ups Store
Broken Arrow, OK
03.2022 - Current
- Assisted customers in selecting products and services to meet their needs.
- Maintained knowledge of store promotions and inventory to enhance customer experience.
- Organized merchandise displays to optimize sales and improve store aesthetics.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor of Science -
Broken Arrow High School
Broken Arrow, OK05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
Timeline
Barista
The Grind at The University of Oklahoma
08.2025 - Current
Sales Associate
Ups Store
03.2022 - Current
Bachelor of Science -
Broken Arrow High School