Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dominic Williams

Cleveland

Summary

Dynamic Retail Store Manager with a proven track record at AT&T, excelling in customer service and coaching. Achieved top ten status in Fiber and Voice attainment, driving team performance and exceeding sales goals. Skilled in problem-solving and retail operations, fostering a culture of excellence and collaboration.

Overview

3
3
years of professional experience

Work History

Retail Store Manager-2 Regular

AT&T
06.2025 - Current
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Currently leading a weekly call with my peers around Business and FirstNet.
  • Finished 24th (out of1410) in the company for June

Retail Store Manager-2 Regular

AT&T
07.2024 - 05.2025
  • Q1 2025 Finished top ten stores in both Fiber attainment and Voice attainment in the Greater Lakes Market.
  • Finished Q1 2025 at 120% attainment to overall goal.

Retail Store Manager-3 Battleship

AT&T
04.2023 - 06.2024
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Leveled up store from regular to Battleship

Mid-Market Client Solutions Executive

AT&T Business
09.2022 - 03.2023
  • Facilitated contract negotiations with clients resulting in mutually beneficial agreements to close deals successfully.
  • Improved team performance by actively collaborating, sharing best practices, and mentoring junior account executives.
  • Led proposal development efforts incorporating input from various stakeholders resulting in winning bids more frequently than competitors.
  • Increased customer satisfaction by quickly resolving account issues and providing exceptional service.

Education

BBA - Business Management

Southern New Hampshire University
Hooksett, NH
06-2027

High School Diploma -

Padua Franciscan Highschool
Parma, OH
05-2016

Skills

  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Coaching and mentoring

Accomplishments

    2025 Manager Development Program participant

Timeline

Retail Store Manager-2 Regular

AT&T
06.2025 - Current

Retail Store Manager-2 Regular

AT&T
07.2024 - 05.2025

Retail Store Manager-3 Battleship

AT&T
04.2023 - 06.2024

Mid-Market Client Solutions Executive

AT&T Business
09.2022 - 03.2023

BBA - Business Management

Southern New Hampshire University

High School Diploma -

Padua Franciscan Highschool

Similar Profiles

CREATE PROFILE