Dominica Hawkins
District Heights ,MD
Summary
Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Skilled partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. SHRM-CP and PHR certified.
Overview
8
8
years of professional experience
Work History
Human Resources Specialist
PLOE Placing Love Over Everything
Washington , DC
10.2017 - Current
- Oversaw Human Resources functions for all employees
- Created, led and provided direction for recruitment activities for both W2 and 1099 employees, implementing robust orientation and onboarding program improving employee retention by 10%.
- Increased referrals 35% by building productive partner networks.
- Promoted employee buy-in of organizational objectives by conducting orientations/onboarding of new team members and regular town hall meetings for employees.
- Successfully led company talent management initiatives partnering with senior management completing reviews and goals before deadline.
- Monitored employee programs closely to assess effectiveness and strategically make proactive changes to meet changing demands.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Performed budget analysis to control expenditures and predict future budget needs.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Provided education and guidance on new policy implementation and procedures to unify responses, provide appropriate investigative actions and reach resolution of grievances/employee complaints.
- Ability to communicate efficiently and effectively with all levels of employees
- Coordinated activities of human resources team, distributing resources and personnel effectively to meet HR needs.
- Led and provided direction for human resources team.
- Oversaw and managed hiring process and assisted human resources.
Coordinator
Federal Emergency Management Agency, FEMA
Hyattsville , MD
05.2020 - 06.2023
- Led company initiatives, including change management platform, constructive feedback, training and developments, succession planning, new hire orientation and onboarding programs, improving employee experience.
- Successfully led company initiatives; completion of performance reviews and employee/ manager goals before deadline.
- Ensured adherence to all federal and state guidelines and managed payroll for 28 employees.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Entered data, generated reports, and produced tracking documents.
- Used job-related software to draft and finalize written correspondence and documentation.
- Coordinated with human resources department to handle payroll and personnel databases.
- Prepared agendas and took notes at meetings to archive proceedings.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
Office Manager
Washington Hospital Center
Washington , DC
12.2019 - 05.2021
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Developed succession plans and promotion paths; identifying high potential employees resulting in 15% increase in retention for management staff.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Reported to Director on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Senior Human Resources Business Partner
CHBC Capital Hill Boys Club
Washington , DC
03.2015 - 05.2021
- Responsible for Human Resources matters including employee lifecycle, employee relations employee engagement for this 1000 employee food manufacturing plant.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiencies.
- Promoted and reviewed employee programs, supported necessary changes to align operations objectives with company goals.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Met with employees annually for progress reviews and performance assessments.
- Managed Human Resource and Recruiting staff and oversaw completion of tasks and initiatives.
- Administered benefits, health plans and retirement plans by request or during open enrollment periods.
- Coached managers on effective strategies for improving employee relations.
- Led employee relations through effective communication, coaching, training and development.
- Demonstrated effective communication skills through positive interactions with site managers, outside contractors, and on-site staff.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
Education
Bachelor of Arts - Human Relations
Trinity University of Washington
Washington, DC01.2013
Some College (No Degree) - Masters of Social Work
Catholic University of America
Washington, DCSkills
- Ability To Manage
- Strong Collaboration Skills
- Employee Engagement
- Effective Communications
- Talent Acquisition
- Interviewing And Hiring
- Management
- Human Resources
- Labor Relations
- Employee Relations
- Policies And Procedures
- Call Center/Customer Focused
- Interpersonal Skills
- Process Improvement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets to reduce LOA occurrences.
- Documented, Investigated incidents of theft and resolved issues which led to recovery of lost funds.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of over 300 staff members.
Timeline
Coordinator
Federal Emergency Management Agency, FEMA
05.2020 - 06.2023
Office Manager
Washington Hospital Center
12.2019 - 05.2021
Human Resources Specialist
PLOE Placing Love Over Everything
10.2017 - Current
Senior Human Resources Business Partner
CHBC Capital Hill Boys Club
03.2015 - 05.2021
Bachelor of Arts - Human Relations
Trinity University of Washington
Some College (No Degree) - Masters of Social Work
Catholic University of America