Dominica Kalafut
Mesa,AZ
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jimmy John's
Summit, IL
01.2021 - 07.2023
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain insights into their needs.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Proposed or approved modifications to project plans.
- Created reports on sales trends, inventory levels, and financial data.
- Recruited and trained new employees to meet job requirements.
Ropes Course Instructor
GoApe
Willow Springs, IL
02.2018 - 05.2021
- Provided safety briefings to all participants before and during the ropes course experience.
- Developed and deployed oral and written assessment strategies for optimal review of student abilities.
- Adapted instruction methods based on individual needs or abilities of participants.
- Established and communicated clear objectives for lessons and projects.
- Delivered group lectures and hands-on demonstrations to instruct students.
- Resolved conflicts between participants in a calm and professional manner.
- Conducted debriefing sessions with each group to discuss achievements, successes, and lessons learned from the experience.
Projectionist
LaGrange Theatre
La Grange, IL
09.2016 - 07.2019
- Assisted with set-up and tear down for special events held in theater space.
- Operated equipment showing films in multiple theaters at once to as many as [Number] viewers.
- Monitored day-to-day operations to maintain sound and image projection quality standards.
- Interacted with customers in a professional manner when responding to inquiries or complaints regarding screenings.
- Processed admission payments and provided tickets.
- Maintained positive working relationship with fellow staff and management.
- Served as an ambassador for the theater by engaging guests in conversations about upcoming films or special events.
- Swept food, debris and trash off of lobby and movie room floors.
- Organized ticket lines to ensure efficient seating of patrons within the theater.
Education
High School Diploma -
Lyons Township High School
La Grange, IL05.2018
Some College (No Degree) - Culinary Arts
Career Technology Center of Lackawanna County
Addison, ILSkills
- Task Delegation
- Money Handling
- Team Motivation
- Problem-Solving
- Cleaning and Sanitizing
- Team Collaboration
- Relationship Building
Certification
- Food Handlers Certification
- Sanitation License
Accomplishments
- Scholarship for community college
- Food Handlers License
Timeline
Assistant Manager
Jimmy John's
01.2021 - 07.2023
Ropes Course Instructor
GoApe
02.2018 - 05.2021
Projectionist
LaGrange Theatre
09.2016 - 07.2019
High School Diploma -
Lyons Township High School
Some College (No Degree) - Culinary Arts
Career Technology Center of Lackawanna County