Dominicci Eskridge
Ace Moving & Delivery LLC
Olive Branch,MS
17
years of professional experience
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Work History
Moving Coordinator
7 Years 7 Months- Coordinated logistics for residential and commercial moves, ensuring timely delivery and client satisfaction.
- Managed scheduling and resource allocation to optimize workflow efficiency and minimize delays.
- Developed and implemented standard operating procedures to enhance moving processes and safety protocols.
- Trained new team members on operational best practices, improving overall team performance and service quality.
- Oversaw inventory management systems, tracking items to ensure accurate deliveries and reduce discrepancies.
- Collaborated with clients to assess needs, providing tailored solutions that enhanced customer experience.
- Handled complex situations requiring problem-solving skills; quickly adapted strategies based on unforeseen challenges that arose during the moving process.
- Conducted post-move follow-ups with clients to gather feedback and identify areas for improvement in future projects.
- Monitored budgets closely on each project; identified opportunities for cost savings without compromising the quality of service provided to clients.
- Established relationships with local businesses and vendors to secure cost-effective moving supplies and services for clients.
- Managed move schedules for optimal efficiency, resulting in consistently meeting or exceeding deadlines.
General Manager
9 Years 8 Months- Dispatched and received rental equipment, trucks and trailers.
- Transferred trucks and trailers to other U-haul centers and dealers to cover reservations.
- Investigated and resolved customer inquiries and complaints in a timely manner.
- Maintained up to date Profit & Loss reports
- Managed Payroll and staff scheduling of 14+ employees
- Trained staff on operating procedures, company services and vehicles.
- Managed work flow to exceed quality service goals.
- Met daily and month to date sale goals
- Maintain a 91% storage occupancy of 454 units and 18 mobile units.
- Certified to install tow packages, trailer wiring and bike racks on vehicles.
- Certified forklift driver
- Certified to dispense propane
- Strong hands on leader of customer service staff.
Education
High School Diploma
Skills
Strategic planning
Project management
Recruitment and talent development
Budgeting and finance
Visionary
Microsoft Office Suite expert
Complex problem solving
Collection calls
Customer relations
Multi-operations management
Personnel management
Inventory control
Talented multi-tasker
Certified forklift driver
Hitch and wiring install
Certified propane dispenser
Timeline
Moving Coordinator
Ace Moving & Delivery LLC
01.2019 - CurrentRead More
General Manager
Uhaul
11.2009 - 07.2019Read More
Gateway Christian School
High School Diploma
Read More