Dominice Passiglia
Bayville,NJ
Summary
Detail-oriented with strong client communication skills. Proven ability to maintain accurate records and streamline intake processes, enhancing customer service and operational efficiency.
Overview
10
10
years of professional experience
Work History
MCA Opener
Credit Relief
Toms River, New Jersey
08.2025 - Current
- Assessed business owners' funding and debt relief needs, coordinating appointments with specialists for tailored support.
- Facilitated client understanding of debt relief options and processes.
- Collected critical information from potential clients to streamline intake process.
- Collaborated with team members to streamline client intake processes effectively.
- Maintained accurate records of client interactions and inquiries.
- Utilized customer relationship management software to track client data accurately.
- Responded to customer phone calls to ensure prompt service and support.
- Responded to questions or referred customers to professionals for additional help or information.
BCA Representative
Toyota World of Lakewood
Lakewood, New Jersey
07.2025 - 08.2025
- Responded to inbound calls, texts, emails, and online leads, ensuring timely communication and support.
- Initiated outbound calls to potential customers, fostering relationships and identifying needs.
- Qualifying leads by asking questions about their needs.
- Schedule appointments with a salesperson or specialist.
- Conducted follow-ups with customers who did not respond or missed appointments, enhancing engagement and appointment rates.
- Updated customer information in the company's CRM system.
- Achieved targets for call volume and appointment scheduling. for calls, appointments and lead conversions.
Bookkeeper
Vicoles Carpet & Flooring
Bayville, NJ
09.2016 - 07.2025
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Managed accounts payable and receivable for flooring projects and services.
- Ensured accuracy in all accounting entries and records.
- Maintained and reconciled general ledger accounts.
- Generated invoices for clients and tracked payments received from customers.
- Assisted in preparing monthly financial reports for management review.
Car Warranty Telemarketer
Nationwide Automotive
Forked River, New Jersey
09.2024 - 11.2024
- Conducted outbound calls to potential customers for automotive services.
- Asking customers about vehicle (year,make,model, mileage).
- Explaining coverage options for major repairs like the engine, transmission, and electrical systems.
- Handling objections and answering questions.
- Transferring interested customers to a licensed sales representative or closing the sale themselves.
- Engaged potential clients with persuasive communication techniques and product knowledge.
Education
Canarsie Highschool
Brooklyn, NYSkills
- Lead qualification
- Lead nurturing
- Inbound sales
- Team collaboration
- Sales-driven approach
- Effective communication
Timeline
MCA Opener
Credit Relief
08.2025 - Current
BCA Representative
Toyota World of Lakewood
07.2025 - 08.2025
Car Warranty Telemarketer
Nationwide Automotive
09.2024 - 11.2024
Bookkeeper
Vicoles Carpet & Flooring
09.2016 - 07.2025
Canarsie Highschool