Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Shannon Cown

Shannon Cown

Data analytics specialist
Jacksonville,FL

Summary

Sales professional in Jacksonville, FL with a proven track record of leveraging over a decade of expertise to consistently drive results. Proficient in utilizing CRM systems, lead generation, and analyzing performance metrics to optimize sales strategies. Recognized for exceptional customer service and effective communication skills, resulting in notable increases in renewals and customer satisfaction. Experienced in training and mentoring teams, as well as problem-solving to overcome challenges. Adept at upselling and cross-selling, with a strong focus on developing and managing customer relationships. Highly organized and efficient, utilizing expertise in time management and data entry to streamline processes. Skilled in closing techniques, customer retention strategies, and B2B sales. Proficient in Salesforce CRM and conducting market research to identify new opportunities. Committed to driving revenue growth while effectively resolving conflicts for optimal outcomes.

Overview

12
12
years of professional experience

Work History

Data Entry Specialist

Dimensions
08.2021 - 12.2023
  • Remote
  • Accurate and Efficient Data Entry: Ensured data integrity through meticulous input, validation, and quality control
  • Data Management Pro: Maintained organized data structures, implemented robust backup procedures, and ensured timely updates
  • Analytical Skills (as applicable): Utilized data to identify trends and generate basic reports
  • Committed to Data Security: Adhered to strict privacy and security protocols.

Sales Closer

Aetna
05.2018 - 11.2020
  • Streamlined Operations: Implemented new processes to boost remote team efficiency and productivity
  • Improved Workflows: Led initiatives that accelerated task completion and enhanced operational performance.

Customer Experience Supervisor

AT&T
01.2016 - 01.2017
  • Team Leadership: Led and managed a team of customer service representatives to achieve operational excellence
  • Customer Satisfaction: Improved customer satisfaction by 15% through effective complaint resolution and support
  • Sales Growth: Increased sales by 18% through enhanced customer communication and product support.

Customer Sales Representative

Telvista
01.2012 - 01.2015
  • Remote
  • Sales Growth: Increased sales by 18% through effective communication and problem-solving
  • Customer Focus: Enhanced customer satisfaction by promptly addressing inquiries and concerns.

Education

Master of Business Administration - Behavioral health

St. Johns River State College
08.2021

Bachelor of Arts Business - Business Administration, Business To Business Sale

St.Johns River State College
Orange Park, FL
11.2017

Associate of Arts - Business Administration, Finance

St. John's River State College
Orange Park, FL
08.2014

Skills

  • Customer Service and Relationship Building
  • Exceptional Customer Service
  • Customer Relationship Building
  • Lead Qualification
  • Prospect Qualification
  • Client Relationship Management
  • Rapport Building
  • Cheerful and Energetic
  • Sales and Business Development
  • Sales Presentations
  • Cold Calling Expertise
  • Sales Closing
  • Account Acquisition
  • Lead Generation
  • B2B Sales
  • B2C Sales
  • Opportunity Identification
  • Sales Quotas
  • New Business Development
  • Contract Management
  • Persuasive Negotiator
  • Closing Techniques
  • Sales Enablement Tools
  • Administrative and Technical Skills
  • Data Entry
  • Database Management
  • CRM Proficiency
  • Salesforce
  • Order Management
  • Project Coordination
  • Analytical Thinking
  • Issue Resolution
  • Attention to Detail
  • Organized and Efficient
  • Superior Organizational Skills
  • Analytical Problem Solver
  • Goals and Performance Tracking
  • Product Knowledge
  • Key Relationship Management
  • Prospect qualification
  • Exceptional customer service
  • Customer Service
  • Warm Calling
  • Consultative Sales Approach
  • Consultative sales strategies
  • Sales Representative of the Month Award
  • Compelling presentations
  • Driven
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Excellent Communication
  • Organizational Skills
  • Customer Engagement
  • Adaptability and Flexibility
  • Self Motivation

Timeline

Data Entry Specialist

Dimensions
08.2021 - 12.2023

Sales Closer

Aetna
05.2018 - 11.2020

Customer Experience Supervisor

AT&T
01.2016 - 01.2017

Customer Sales Representative

Telvista
01.2012 - 01.2015

Master of Business Administration - Behavioral health

St. Johns River State College

Bachelor of Arts Business - Business Administration, Business To Business Sale

St.Johns River State College

Associate of Arts - Business Administration, Finance

St. John's River State College
Shannon CownData analytics specialist