Tech Support and Customer Service
Dominick Aragon
Emtek Door Hardware
West Covina,CA
13
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Work History
Tech Support and Customer Service
5 Years 5 Months- Demonstrated respect and friendliness towards colleagues.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adapted work schedule to accommodate varying shift requirements and ensure coverage. across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
TECH SPECIALIST/LEAD PORTER
4 Years 11 Months- As the Technology Specialist I was responsible for all deal jacket preparation/signing of lease documents such as credit application,vin verification,rebate form,lease odometer statement, DMV forms, contract,collecting down payment and delivery of the vehicle. I also delivered customers' new vehicle to their house or work where we did paperwork and a full tutorial of their vehicle. I would help all customers who had questions or issues using the new tech in their vehicles I helped through the phone, made appointments and also went to the customers' house for any assistance they needed. As Lead Porter I was in charge of a team of 4 guys and we organized inventory, checked in shipments, inventory counts, lease return inventory/pick ups, dealer trades and trade in inventory.
- Diagnosed complex vehicle issues using dealership service systems and manufacturer repair procedures.
- Coordinated repairs with service advisors, technicians, and parts staff to maintain workflow continuity.
- Verified completed work for accuracy, safety, and compliance with Lexus quality standards.
ASSISTANT MANAGER
1 Year 3 Months- Managed daily operations including store opening and closing, liquor orders, shipments, labor management, and scheduling. Customer service and troubleshooting customer complaints or concerns.
- Supervised daily front-of-house and back-of-house operations, maintaining service standards and smooth shift execution.
- Trained and coached team members on guest service, food safety, and operational procedures.
- Scheduled staff based on demand, labor targets, and event volume to support efficient coverage.
ASSISTANT MANAGER
8 Months- Managed daily tasks of opening and closing the store, conducting inventory counts, processing shipments, completing daily and weekly paperwork, handling sales, organizing visuals and merchandising, and providing customer service and satisfaction.
- Supervised daily operations, ensuring service standards and smooth shift execution.
- Trained front-of-house and kitchen staff on procedures, guest service, and safety expectations.
- Monitored labor, staffing, and scheduling to support efficient coverage during peak periods.
Education
High School Diploma - Business Administration
GPA: 2.8
- Business Administration
GPA: 2.8
High School Diploma
Skills
Technical troubleshooting
Problem solving
Customer service
Communication
Time management
Teamwork
Leadership
Personal Information
Title: Management
Timeline
Tech Support and Customer Service
Emtek Door Hardware
06.2021 - CurrentRead More
TECH SPECIALIST/LEAD PORTER
Keyes Lexus
08.2015 - 07.2020Read More
ASSISTANT MANAGER
Buffalo Wild Wings
07.2014 - 10.2015Read More
ASSISTANT MANAGER
Lids
11.2013 - 07.2014Read More
BARSTOW HIGH SCHOOL
High School Diploma
Read More
SANTA MONICA COLLEGE
from Business Administration
Read More
PIERCE COLLEGE
High School Diploma from Business Administration
Read More