VICTORIE RAMKISSOON
Orlando
Summary
Customer Support Representative with over 10 years of experience delivering exceptional service and technical support across various industries. Demonstrates strong problem-solving skills and proficiency in managing complex inquiries, ensuring customer satisfaction and loyalty. Passionate about enhancing customer experiences through effective communication and teamwork, with a commitment to continuous learning and improvement.
Overview
7
7
years of professional experience
Work History
Customer Service Agent/ Tech Support (Remote)
Shyftoff
Orlando
01.2025 - Current
- Resolving escalated customer complaints and issues in a professional manner.
- Utilized product knowledge to guide customers in decision-making.
- Verifying customers identification and personal information ensuring that all information is kept confidential.
- Read phone script for healthcare benefits and verified benefits in a timely manner.
- Set up product shipment orders and answered inbound/outbound call inquiries.
- Ability to multitask using different systems within the company browser.
- Maintained accurate records of customer interactions and transactions.
Customer Support Representative
Hospitality Connect of FL
Orlando
09.2024 - 01.2025
- Diagnose technical issues efficiently, enabling faster resolutions and improved customer confidence in support services.
- Provide inbound technical assistance to customers for various client products and services through phone, email, or chat who are experiencing issues with hardware, software, or services
- Proficiency with computers, PC navigation, and specific client software and operating systems (iOS, macOS, or Microsoft
Suite) - Troubleshoot complex technical problems, problem solving and ensuring prompt solutions
Customer Support Representative
Sprint
Brooklyn
02.2019 - 08.2024
- Greeted customers and served as a primary contact for wireless customers, resolving billing, technical and service issues via phone, chat or email.
- Troubleshooting system and devices while remaining patient with customers and provided excellent customer service.
- Utilized CRM system to properly document customer inquiries and ensure consistent follow-up.
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.
- Assisted with customers account, contacting support for device issues, and managing shipment/cancellation for customers wireless devices.
- Trained new team members on CRM best practices, ensuring consistent service quality and adherence to company standards.
Education
High School Diploma - business and administration
John Adam's High School
Queens, NY01.2014
Skills
- Organizational
- Time-management
- Verbal and written communication
- Customer relationship management (CRM)
- Microsoft Office proficiency
- Data entry
- Multitasking
- Customer complaint resolution
- Technical troubleshooting
- Documentation and reporting
Timeline
Customer Service Agent/ Tech Support (Remote)
Shyftoff
01.2025 - Current
Customer Support Representative
Hospitality Connect of FL
09.2024 - 01.2025
Customer Support Representative
Sprint
02.2019 - 08.2024
High School Diploma - business and administration
John Adam's High School