Nabil Alali

Bossier City

Overview

years of professional experience

Certification

Work History

Remote Customer Service / Tech Support Agent

Foundever (TurboTax)

03.2026 - 04.2026

Managed high-volume support via phone while maintaining professionalism and efficiency
Diagnosed and resolved technical issues, improving resolution rates
Guided customers through TurboTax software, tax-filing issues, account troubleshooting, and navigation
Maintained strict data privacy and security standards for sensitive financial and personal information
Recorded and documented customer calls to support performance tracking, issue analysis, and ongoing process improvements

Equipment Technician / Maintenance

Sam's Club

Bossier City

04.2025 - 08.2025

Diagnosed and repaired technical issues, minimizing downtime
Coordinated with vendors and internal teams to resolve complex problems in a fast-paced environment
Performed routine inspections and preventative maintenance to ensure equipment safety and reliability

Background Actor

CABCASTING

Atlanta

01.2022 - 03.2025

Casted by known companies such as DC, Marvel, AMC, Amazon, Taylor perry, Taylormade, and more
Maintained professionalism while working with diverse teams and large groups
Followed detailed instructions to maintain consistency and accuracy on set

User Support Specialist

Remotasks

01.2023 - 04.2024

Delivered customer support via live chat, email, and ticketing systems
Resolved account access, login, and billing issues using step-by-step technical guidance
Maintained ownership of cases until fully resolved, escalating when needed
Ensured strict compliance with data security and privacy standards
Documented customer interactions and call details to improve performance metrics and support continuous service improvements

Skills

Technical Troubleshooting & Problem Solving
Customer Relationship Management & Service
Software Navigation & Account Management
Data Privacy & Security Standards
Payment Processing & Billing Support

Live Chat, Call, and Email Support
Zendesk, Jira, Slack, Microsoft Excel
Multitasking, Adaptability, Time Management
Quick Learner

Certification

• Security Awareness - Experts and Sales Consultant (INTUIT)
• Privacy Awareness - (INTUIT)
• FTC Order Compliance - Customer Success (INTUIT)
• SERT Vishing (OICS_4891) (INTUIT)

Languages

English, Native/Bilingual
Arabic, Native/Bilingual

Education

High School Diploma -

Georgia Connections Academy

Remote

Timeline