Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prentice Butler

West Linn,OR

Summary

professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.

Versatile professional adept in financial analysis, audit support, account reconciliations and collections. Proficient in preparing financial statements, monitoring controls and completing closings. Highly detail-oriented, proactive, and diligent.

Overview

13
13
years of professional experience

Work History

Tech Support/Customer Service Treasury Management

Umpqua Bank
Portland, OR
01.2023 - Current
  • Troubleshoot payment transactions through ACH, wires, PPD, and CCD for Commercial banking accounts
  • Assist customers to reinstate profiles on accounts
  • Submit tickets for adding or removing services on client accounts
  • Submit tickets to fix bugs on the website or mobile apps
  • Communicate professionally with clients through email, chat, phones

Animator/Owner

ToyyeRabbit Studios, LLC.
West Linn, OR
11.2016 - Current
  • Negotiate compensation and deliverable parameters for commissioned work
  • Design business cards for clients
  • Design and adapt new ideas for illustration on comic pages
  • Negotiate the script and problem-solve through storyboards how to lay out a comic or time an animation short
  • Negotiate compensation for employees hired for commissioned work
  • Design characters, storyboards, comic books, and animation for clients
  • Design illustrations for video games

Customer Service/Data Entry

Wells Fargo
Hillsboro, OR
04.2022 - 09.2022
  • Respond to claims by bankers and customers
  • Negotiate which claims go to which department
  • Update account by speaking with customers through phone or email

Driver/Transporter

Uber Technologies, LLC
06.2017 - 03.2022
  • Deliver foods and other goods to customers
  • Safe transport of customers to various destinations

Financial Customer Agent

VW Financial Services
Hillsboro, OR
03.2016 - 01.2017
  • Process payments from customers for car loans
  • Negotiate and Review payments to be applied to accounts
  • Update account statuses and close accounts as appropriate
  • Review information on new accounts for accuracy

Litigator Mitigation

Manpower, IBM/Seterus
Beaverton, OR
05.2015 - 02.2016
  • Review outgoing legal letters to ensure they are correct for lawyers and customers for Fannie May foreclosure mortgages
  • Complete projects dealing with the handling of the letters
  • System clean-up of back-logged letters
  • Mailing physical letters if past the time that letters can be sent electronically

Customer Support Agent

Certified Languages
Portland, OR
03.2014 - 03.2015
  • Connect clients with interpreters who speak different languages
  • Set dispatch appointments for interpreters

Tech Support II

Elavon/USBank
Englewood, CO
06.2012 - 01.2014
  • Analyze root cause/troubleshoot hotel/ship property management systems (Opera, Micros, HSI, and GCS Property Card, Fusebox)
  • Identify connectivity issues with set up in PMS/POS credit card processing on authorizations for Hilton, Marriott, Intercontinental Hotels Group, Carnival UK Cruise lines
  • Troubleshoot system communication issues for customers either via email or phone
  • Collaborate with relationship managers, client executives, managers, directors, and developers to resolve issues
  • Communicate issues with development team, such as configurations/logs
  • Write and edit internal documents for systemic improvements
  • Validate/Test/QA internal software (Fusebox)

Education

College -

Colorado Institute of Art
Denver, Colorado
12.2001

High School - Honors in Graphic Design

Smoky Hill High School
Aurora, Colorado
05.1999

Skills

  • Microsoft Office Suite
  • SalesForce
  • Jira
  • Confluence
  • ZenDesk
  • ServiceNow
  • Fusebox
  • Adobe Creative Suite
  • HTML
  • JavaScript
  • C
  • RIO
  • Avaya
  • Payment Solution Systems
  • IP/TCP
  • Maya
  • 3D Studio Max
  • Sketchbook Pro
  • Blender
  • Asana
  • Slack
  • Zoom
  • MS Teams
  • Jabber
  • WebEx
  • FIS
  • Communication
  • Organizational
  • Team player
  • Strategic planning
  • Editing/Proof-reading
  • Problem-solving
  • Interpersonal
  • Self-motivation
  • Time management
  • Training
  • Coaching
  • Team Lead/ Management

Timeline

Tech Support/Customer Service Treasury Management

Umpqua Bank
01.2023 - Current

Customer Service/Data Entry

Wells Fargo
04.2022 - 09.2022

Driver/Transporter

Uber Technologies, LLC
06.2017 - 03.2022

Animator/Owner

ToyyeRabbit Studios, LLC.
11.2016 - Current

Financial Customer Agent

VW Financial Services
03.2016 - 01.2017

Litigator Mitigation

Manpower, IBM/Seterus
05.2015 - 02.2016

Customer Support Agent

Certified Languages
03.2014 - 03.2015

Tech Support II

Elavon/USBank
06.2012 - 01.2014

College -

Colorado Institute of Art

High School - Honors in Graphic Design

Smoky Hill High School

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Prentice Butler