Dominick J. Cruz
Vero Beach,FL
Summary
Results-driven business professional with a proven track record of enhancing productivity, sales, and customer satisfaction across multiple industries. Experienced in operations management, marketing, software development, and finance. Adept at streamlining processes, resolving customer concerns, and implementing strategic solutions to drive business growth. Strong leadership and problem-solving skills with a passion for innovation and efficiency.
Overview
5
5
years of professional experience
Work History
Co-owner, Website Developer, Manager of Customer Concerns/Complaints
WebReach Solutions
01.2023 - Current
- Led website development projects, optimizing online presence for clients
- Managed and resolved customer concerns, improving client satisfaction and retention
- Oversaw business operations and strategic growth initiatives
Finance Department, Human Resources
Family First Roofing
01.2024 - 01.2025
- Managed financial operations, including budgeting and expense tracking
- Handled HR responsibilities, including recruitment and employee relations
- Ensured compliance with company policies and industry regulations
Operator, Marketing, Customer Service
Fire Vape Smoke Shop
01.2020 - 01.2024
- Managed daily operations, ensuring seamless business functionality
- Developed and executed marketing strategies to increase brand visibility and sales
- Provided exceptional customer service, enhancing consumer satisfaction and retention
Software Engineer Student
Microsoft Orlando Internship
01.2022 - 01.2023
- Gained hands-on experience in software engineering and development
- Collaborated with teams to develop and test software solutions
- Applied technical and analytical skills to solve complex programming challenges
Education
Associate of Arts - Business Management
Penn Foster College
Skills
- Business Operations & Management
- Digital Marketing & Branding
- Website Development
- Customer Service & Conflict Resolution
- Financial Analysis & Budgeting
- Human Resources & Employee Relations
- Software Development & Technical Problem-Solving
- Leadership & Team Collaboration
Timeline
Finance Department, Human Resources
Family First Roofing
01.2024 - 01.2025
Co-owner, Website Developer, Manager of Customer Concerns/Complaints
WebReach Solutions
01.2023 - Current
Software Engineer Student
Microsoft Orlando Internship
01.2022 - 01.2023
Operator, Marketing, Customer Service
Fire Vape Smoke Shop
01.2020 - 01.2024
Associate of Arts - Business Management
Penn Foster College