Rain Dong
Henderson,KY
Summary
Results-driven business owner with a strong background in operations, customer service, and team leadership. Successfully owned and managed a bubble tea store and an indoor playground, demonstrating expertise in business management, financial oversight, staff supervision, and customer engagement. Seeking an Assistant Manager role to leverage entrepreneurial experience in a dynamic team environment.
Overview
7
7
years of professional experience
Work History
Owner & Manager
DIG ‘N ROLL INDOOR PLAYGROUND
EVANSVILLE, IN
10.2023 - 03.2025
- Managed all aspects of an indoor playground business, including staffing, budgeting, and customer service
- Created engaging experiences for families while maintaining a safe and clean environment
- Developed promotional campaigns to attract customers and boost revenue
- Handled conflict resolution and customer inquiries, ensuring satisfaction and repeat business
Owner & Manager
BUBBLE TEATALK
10.2021 - 10.2023
- Launched and successfully operated a bubble tea store, overseeing daily operations and ensuring high customer satisfaction
- Hired, trained, and supervised staff, fostering a positive and productive work environment
- Managed inventory, supplier relations, and cost control to maintain profitability
- Developed marketing strategies, increasing brand awareness and customer retention
Manager of Restaurant
Mandarin House
1111 Barrett Cir Henderson KY 42420
08.2018 - 06.2019
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved problems or concerns to satisfaction of involved parties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Master’s Degree - Journalism
HEBEI University
CHINASkills
- Business Operations & Management
- Operational efficiency
- Event planning
- Staff Training & Supervision
- Customer Service & Relations
- Inventory & Supply Chain Management
- Marketing & Sales Strategies
- Budgeting & Financial Oversight
- Conflict Resolution & Problem-Solving
- Scheduling & Workflow Optimization
Languages
- English, Fluent
- Mandarin, Native
Timeline
Owner & Manager
DIG ‘N ROLL INDOOR PLAYGROUND
10.2023 - 03.2025
Owner & Manager
BUBBLE TEATALK
10.2021 - 10.2023
Manager of Restaurant
Mandarin House
08.2018 - 06.2019
Master’s Degree - Journalism
HEBEI University
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