Dominick Grange
Brooklyn,NY
Overview
15
15
years of professional experience
Work History
King Orourke Cadillac
Electrical and mechanical work
Smithtown, New York
10.2015 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Conducted testing of software and systems to ensure quality and reliability.
Bodywork and Mechanic Work
112 automotive
Patchogue, New York
10.2009 - 10.2015
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Tested components with appropriate instruments to ensure proper operation.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Maintained accurate records of work performed in accordance with company standards.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Ensured safety protocols were followed while working on vehicles.
- Consulted with customers regarding service options available based upon their needs.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Assisted fellow mechanics when necessary during complex repairs.
- Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Educated customers about basic automotive maintenance techniques they can perform themselves at home.
- Monitored shop equipment to maintain safe working condition.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Kept detailed records of repairs, labor involved and parts used.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Examined loose bolts and specified safety devices on vehicles and made adjustments.
- Diagnosed and repaired vehicles during road call situations.
- Connected electrical wiring to control panels and electric motors.
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
- Leveraged diagnostic tools and equipment to identify vehicle issues.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Completed required paperwork and delivered to customer.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Addressed customer questions and concerns regarding products and services.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Repaired, replaced and adjusted brakes.
- Conducted test drives before and after repair services.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Completed standard inspections to assess wear and damage to vehicles.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed work orders and discussed with supervisors.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Estimated costs of vehicle repair.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Planned work procedures using charts, technical manuals and experience.
Education
High School Diploma -
Sachem North
Lake Grove, NY05-2008
Mechanics
Eastern Milliken Tech
Bohemia, NY05-2008
Skills
- Data Management
- Leadership
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Microsoft Office
- Good Telephone Etiquette
- Self-Directed
- Cultural Awareness
- Teamwork and Collaboration
- Data Entry
- Decision-Making
- Flexible and Adaptable
- Analytical Thinking
- PPE use
- Problem Resolution
- Microsoft Word
- Analytical and Critical Thinking
- Customer Service
- Team Management
Timeline
King Orourke Cadillac
Electrical and mechanical work
10.2015 - Current
Bodywork and Mechanic Work
112 automotive
10.2009 - 10.2015
High School Diploma -
Sachem North
Mechanics
Eastern Milliken Tech