Dominick Militello

Family business that my father has loved doing since I was a kid. I was lucky enough to join the opportunity! High stress high energy enviroment. I enjoy taking on jobs when available.

• Engage guests at special events by playing fun, lively songs and encouraging dancing.
• Delivered exceptional performance to audience members by always researching events, guests and music.
• Reading the crowd and having the ability to change direction at a moments notice.

First job in high school; 2020 started as a line attendant with a drive to move up the chain as fast as I could. Learned the basics plus more and progressed to promote to a team leader within a year of hire.

• Provided washing services to customers by offering unlimited wash plans, single washes, and other amenities.
• Inspected and maintained equipment throughout vehicle wash areas and wash property.
• Ensured the property was maintained. I.E vacuums working, towels in place, property is clean.
• Provided exceptional customer service to all patroons.

Promoted to a team leader after a year of working as a line attendant. Assisted senior management with data tracking such as traffic and unlimited memberships; as well as product ordering and tunnel maintenance. Was able to grow total membership count up to 4,100 members at the location.

• Established open and professional relationships with team members to ensure resolution.
• Assisted in recruitment to build team of staff members for the location.
• Kept track of product levels and washing volume as well as regularly ordered items needed.
• Conducted regular reviews of operations and identified areas for improvement with staff, equipment, and processes.
• Assisted customers with incident report issues, account information management, and disgruntled customers issues.

Left previous role as team leader to transfer to Hoffman Car Wash as a line attendant in 2022. Started at the Yorkville location assisting customers and selling unlimited memberships before being promoted to team leader and transferred to open Black River Blvd. location in August.

• Provide washing services to customers with exceptional customer service.
• Selling unlimited wash memberships according to company procedures.
• Daily cleaning of property and equipment ensuring everything is properly maintained.
• Making customers aware of issues with accounts, vehicles, or the wash.

Assisted senior management in setting the groundwork for a newly developed store in a new market. Hired and a trained ten man crew up to company standards. Grew unlimited membership from the ground up to 3,000 members during two year period. Faced many challenges including a senior manager change and almost a full staff turnover. Highley developed my manager skills.

• Assisted in recruitment to build team of top performers.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained watch of systems to track and analyze operational data.
• Evaluated customer needs and feedback to drive our product and make improvements.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Promoted in 2024 to Assistant Manager of New Hartford location to a busier location in a senior role. Took over almost all location activity starting in 2025; property landscaping/maintenance, supply ordering, customer incidents, greeters and sales. Since 2025, members have grown from 3,500 to just under 4,300 with a continued increase. No employee turnover in 18 months.

• Offered hands-on assistance to customers with part ordering, replacements and maintaining current knowledge of incident reports and procedures.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, and forecast future ordering needs.
• Generated repeat business through exceptional customer service and attitude.
• Increased unlimited membership count since arrival to location.