Dominick Pardo
Lubbock
Summary
Dynamic professional with a strong background in customer service and data collection, honed at Promark Research. Expert in interview techniques and audio recording, delivering quality insights while fostering team collaboration. Proven ability to enhance customer satisfaction and streamline inventory management, ensuring efficient operations and a positive experience for all stakeholders.
Overview
6
6
years of professional experience
Work History
Overnight Stocker
Walmart
Lubbock
07.2024 - Current
- Checked delivered merchandise and order information to verify shipment accuracy.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Worked collaboratively with other team members to achieve departmental goals.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Operated pallet jacks to unload trucks and move products throughout the store.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Sandwich Maker
SUBWAY®Restaurants
Lubbock
01.2025 - 07.2025
- Operated cash registers to process payments from customers.
- Tailored orders to address customer allergies and gluten concerns.
- Organized inventory for efficient restocking of products.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Answered guest questions, delivering most accurate and updated information available.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Communicated with customer to provide menu offering details and assist with decision-making.
Interviewer/Monitor
Promark Research
Houston
10.2020 - 08.2023
- Conducted structured interviews and recorded audio.
- Utilized effective listening skills when interacting with participants during interviews.
- Submitted information to professionals for use in research studies.
- Conducted follow-up interviews to obtain additional information as needed.
- Upheld quality standards by monitoring and correcting work.
- Monitoring employee performance and providing feedback as needed.
Sacker/Maintenance
United Supermarkets
Lubbock
04.2019 - 05.2020
- Stacked grocery bags neatly in customers' vehicles.
- Adapted to various customer needs, providing personalized bagging solutions.
- Performed bagging duties efficiently while keeping a friendly demeanor towards shoppers.
- Assisted in the return of carts and baskets to designated areas, maintaining store front appearance.
- Completed daily tasks assigned by supervisor related to store maintenance or customer service.
- Performed regular store maintenance tasks such as dusting shelves and cleaning floors.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Ensured compliance with health and safety regulations.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
Education
High School Diploma -
Lubbock High School
Lubbock, TX05-2020
Some College (No Degree) - Software Engineering
South Plains College
Lubbock, TXSkills
- Interview techniques
- Audio recording
- Data collection
- Customer service
- Inventory management
- Team collaboration
References
References available upon request.
Timeline
Sandwich Maker
SUBWAY®Restaurants
01.2025 - 07.2025
Overnight Stocker
Walmart
07.2024 - Current
Interviewer/Monitor
Promark Research
10.2020 - 08.2023
Sacker/Maintenance
United Supermarkets
04.2019 - 05.2020
High School Diploma -
Lubbock High School
Some College (No Degree) - Software Engineering
South Plains College
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