Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Harold Matt

Phoenix,OR

Summary

Adept at enhancing operational efficiency and customer satisfaction, I leveraged my expertise in installation and repair, along with exceptional communication skills, at Global Roofing Group. My proactive approach to problem-solving and commitment to job site safety significantly improved project outcomes, demonstrating a strong ability to meet and exceed employer expectations.

Overview

10
10
years of professional experience

Work History

Overnight Stocker

Wal-Mart Supercenter
06.2024 - Current
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.

Lead Service Technician

Global Roofing Group
05.2017 - 03.2024
  • Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
  • Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Implemented safety protocols to minimize risks associated with servicing fall protection and tying off when on roof/also usage of tools in the right manner
  • repaired/replace damage roofing wether it was leaking or what ever the inspector found during the first visit
  • carried all of my material in the back of work vehicle along with all of tools that well be needed for the job to get done.
  • drove to different states to inspect roof to see the condition of roof also take picture of what needs to be fixed/maintained using the roofing app that we had to use to document all of the issues.
  • usually worked alone when on the roof unless job was too big for 1 person than would work with another tech from company.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

Sheet Metal Installer

AV Decking
01.2015 - 04.2017
  • Maintained detailed documentation throughout the course of each project, providing clear communication and updates to both team members and clients regarding the progress of sheet metal installation.
  • Kept abreast of industry trends, incorporating new techniques into daily practices when applicable for enhanced productivity.
  • Identified potential issues early in the installation process, allowing for prompt resolution before impacting overall project timelines or budgets.
  • Always practice safety on job sites by consistently following proper handling techniques and wearing protective gear during sheet metal installation tasks.

Education

High School Diploma -

Sanders Valley High School
Sanders, AZ
05.2015

Skills

  • Stocking shelves
  • Stock Rotation
  • Pallet Jack Operation
  • Product restocking
  • Heavy Lifting
  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability
  • Customer Service
  • Hand tool knowledge
  • Problem and Issue Resolution
  • Power tool proficiency
  • Repair Techniques
  • Documentation And Reporting
  • OSHA Requirements
  • Hand tool expertise
  • Equipment Inspection
  • Work Documentation
  • Excellent Communication
  • Job Site Safety
  • Personal Protective Equipment
  • Cutting techniques
  • Precision measuring
  • Layout Design
  • Welding Techniques
  • Blueprint modification
  • Multitasking Abilities
  • Blueprint Reading
  • Adaptability
  • Stress Management

Accomplishments

completed k-12 grade obtained high school diploma

Timeline

Overnight Stocker

Wal-Mart Supercenter
06.2024 - Current

Lead Service Technician

Global Roofing Group
05.2017 - 03.2024

Sheet Metal Installer

AV Decking
01.2015 - 04.2017

High School Diploma -

Sanders Valley High School

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Harold Matt