Dominick Sama

• Deliver entrees, salads, and deserts promptly, ensuring order accuracy and guest satisfaction.
• Coordinate with the kitchen staff and expediter to maintain low wait-times
• Communicate with guests to address concerns
• Take orders from togo customers over the phone
• Bag food promptly and accurately

• Served food and drink to pool attendees and clubhouse members, demonstrating knowledge of food and drink menus and providing hospitality.
• Coordinated with kitchen staff to ensure accurate order delivery, timely pacing, and guest satisfaction.

• Developed knowledge of food and drink menus while providing hospitality towards members.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.

• Provided customer service, quality control, and training to newer team members, and managed shifts.
• Trained front of house team members on guest service standards, order accuracy, and register procedures.
• Managed dine-in, drive-thru, and mobile order flow to maintain efficient service during peak periods.
• Resolved guest concerns promptly while protecting brand reputation and service quality.

• GPA: 3.5
• Study Abroad: Madrid Spain, Sports Management Program with Real Madrid FC

Honor Graduate