Dominic Ryan Estanislao
West Covina,CA
Summary
Dependable Supervisor with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Supervisor
Round 1 Bowling & Amusement/ Spo Cha
City of Industry, CA
03.2023 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Ride Operator
Knotts Berry Farm
Buena Park, CA
11.2021 - 03.2023
- Assisted with loading, unloading, and securing passengers on rides.
- Provided customer service to guests in a friendly manner.
- Performed daily inspections of rides according to company guidelines.
- Communicated effectively with other departments regarding performance issues.
- Collaborated with team members to ensure smooth operation of all attractions.
Guest Show Operation Trainer/Lead
Disneyland Resort
Anaheim, CA
03.2015 - 03.2018
- Managed crowds during Parade and Show times
- Trained newly hired associates to manage crowds safely and under protocol
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Adapted teaching methods according to the needs of individual learners or groups.
Education
High School Diploma -
John A. Rowland High School
Rowland Heights, CA06-2014
Skills
- Operations Management
- Employee Motivation
- Handling Escalations
- Ability to multitask
- Time management
Languages
Tagalog
Native/ Bilingual
Career Training
- United States Air Force Reserve
Timeline
Supervisor
Round 1 Bowling & Amusement/ Spo Cha
03.2023 - Current
Ride Operator
Knotts Berry Farm
11.2021 - 03.2023
Guest Show Operation Trainer/Lead
Disneyland Resort
03.2015 - 03.2018
High School Diploma -
John A. Rowland High School
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