Dominik Baftiq
West Des Moines
Summary
Friendly, approachable, and customer-focused, with knack for creating positive guest experiences. Knowledge of effective communication strategies and problem-solving techniques with skills in handling inquiries and resolving issues. Dedicated to enhancing guest satisfaction and contributing to a welcoming environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
West Des Moines, IA, USA
10.2024 - Current
- Assisted customers with locating products and provided knowledgeable service across various departments.
- Maintained stock levels, cleanliness, and visual standards on the sales floor.
- Supported team in handling customer inquiries and resolving issues quickly and professionally.
Event Staff
Vibrant Music Hall
West Des Moines, IA, USA
02.2023 - Current
- Worked events and shows, assisting with guest services and event setup.
- Provided support in ticket scanning, seating, and ensuring guest safety and satisfaction.
- Collaborated with staff to ensure smooth event execution.
Sales Associate
Ace Hardware
West Des Moines, IA, USA
05.2024 - 09.2024
- Provided customer service by helping customers find products and offering product knowledge.
- Assisted in inventory management and restocking shelves.
- Operated point-of-sale systems and managed transactions.
Sales Advisor
Office Depot
West Des Moines, IA, USA
07.2023 - 03.2024
- Provided exceptional customer service by greeting and assisting customers with their office supply needs.
- Advised customers on product selection, features, and benefits to meet their specific requirements.
- Processed sales transactions accurately and efficiently.
- Managed merchandise displays and maintained store cleanliness and organization.
- Promoted special offers and handled customer inquiries professionally.
Office Scanner Specialist
Hebert Financial
West Des Moines, IA, USA
03.2023 - 06.2023
- Helped a Financial Advisor scan client files and ensure proper digital filing.
- Organized electronic client files in the CRM system.
- Filed important emails and correspondence appropriately.
Education
AAS - Cybersecurity
Des Moines Area Community College (DMACC)
Ankeny, IA05-2026
High School Diploma - undefined
Waukee High School
Waukee, IA01.2024
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Complaint handling
- Customer service
- Computer skills
- Guest accommodations
- Teamwork and collaboration
Certification
Google Cybersecurity Professional Certificate, Coursera, Hands-on experience in threat detection, incident response, and cyber threat intelligence, Strong understanding of network security vulnerability management and intrusion prevention, Proficient with Linux, Bash, Python, and SQL for security analysis and automation
Timeline
Guest Advocate
Target
10.2024 - Current
Sales Associate
Ace Hardware
05.2024 - 09.2024
Sales Advisor
Office Depot
07.2023 - 03.2024
Office Scanner Specialist
Hebert Financial
03.2023 - 06.2023
Event Staff
Vibrant Music Hall
02.2023 - Current
High School Diploma - undefined
Waukee High School
AAS - Cybersecurity
Des Moines Area Community College (DMACC)