Dominiqia Thomas
Alexandria
Summary
5+ years of experience managing a high quality and fast paced five star restaurant. Ability to train staff to the highest standards of customers service, ensuring increased customers satisfaction, reduced staff turnover rates, and a 92% rise in sales through upselling techniques. Also im a hardworking production worker offering 4+ years supporting technology manufacturing needs.
Overview
11
11
years of professional experience
Work History
Auto Accessory Installer
Road and Rail
08.2024 - 04.2025
- Install parts and components in vehicles to improve their safety, comfort, and performance.
- Install customer accessories such as, bumpers, wheels, lift kits, exhausts, LED lighting, step boards, and bed covers.
Production Operator
Eissmann Automotive NA
06.2023 - 02.2024
- Loaded and unloaded materials onto machines and adjusted settings accordingly.
- Operated and maintained production machines to ensure safe, effect operations.
Customer Service Representative
ATT
06.2022 - 04.2023
- Met customer call guidelines for services levels, handle time and productivity.
- Answered customer telephone promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Asphalt Laborer
Vulcan Materials
01.2021 - 03.2022
- Spread asphalt, gravel and other materials at work locations using variety of tools and equipment.
- Used pavers, rollers, and tamping machines to lay asphalt on roads, bridges and parking lots.
- Directed traffic around site locations using appropriate signage and team communication.
Production Assembler
Honda Manufacturing of Alabama
08.2018 - 11.2020
- Responsible for using hand and power tools along with instrumentation to assemble products, verify quality, and ensure that production goals are met.
General Manager
Hardees Restaurant
03.2014 - 06.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
High School Diploma -
Anniston High School
Anniston, AL05-2013
Skills
- Power and hand tools
- Stress Tolerance
- Machine Operations
- Quality control
- Assembly Line Operations
- Pallet Jacks
- Staff Training
- Shipping and Labeling
- Quality Inspection
Timeline
Auto Accessory Installer
Road and Rail
08.2024 - 04.2025
Production Operator
Eissmann Automotive NA
06.2023 - 02.2024
Customer Service Representative
ATT
06.2022 - 04.2023
Asphalt Laborer
Vulcan Materials
01.2021 - 03.2022
Production Assembler
Honda Manufacturing of Alabama
08.2018 - 11.2020
General Manager
Hardees Restaurant
03.2014 - 06.2018
High School Diploma -
Anniston High School
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