Summary
Overview
Work History
Education
Skills
Timeline
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DOMINIQUE ADAMS

Charlotte,NC

Summary

Successful Administrative Support with two years of experience addressing customer requests and concerns. Detailed-oriented team player with strong organizational skills. Ability to handle multiple projects. Strong organizational research, time management skills and business support care. Solid history of success in fast-paced environments. Looking to further expand my skillset, by utilizing my transferrable skills below.

Overview

6
6
years of professional experience

Work History

HR Representative

Ross Distribution Center
06.2023 - Current
  • Audit over 200 associate files, including I -9s.
  • Add required documentation to existing associate files.
  • Complete salary work-ups and attain all required approvals.
  • Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in Software.
  • Schedule pre-employment required testing. (Drug/Job Skills/Background)
  • Ability to revise and maintain unemployment claims.
  • Process 50+ voluntary and involuntary terminations per week.
  • Have regular communication cadence with Staffing Lead and HR director(s) in order to establish understanding of Non-Exempt staffing needs.
  • Responsible for Kronos timekeeping system maintenance, functioning as the subject matter expert on all timeclock matters.
  • Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
  • Ensured legal compliance in all HR practices, minimizing potential liabilities for the organization.

Administrative Support Specialist

Aston Carter
08.2021 - 04.2023
  • Assist contractors with onboarding processes to provide an exceptional candidate experience.
  • Serve as primary point of contact for 200+ employees inquiring about office supplies, meetings while providing comprehensive guidance and support.
  • Update and maintain office policies and procedures.
  • Collaborate with HR, Payroll, and other departments to effectively manage leaves and accommodations, providing timely and accurate information to employees and stakeholders.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance data.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Management Trainee

Primary Colors Early Learning Center
09.2019 - 07.2021
  • Performed manager in trainee duties that required delegating tasks, planning & implementation of schedules to ensure no conflicts, and provide quality customer service to our clientele.
  • Assist management with projects to validate that assignments stayed within budget parameters and were executed timely.
  • Address escalated issues and provide resolution.
  • Organize and schedule meetings and appointments.
  • Handle request and queries from senior managers.
  • Order office supplies and maintain work schedules.

Operations Development Intern

Ralph Lauren
05.2018 - 08.2018
  • Reviewed purchase orders and shipping documents to ensure accuracy.
  • Reviewed daily production schedule with facility operations managers, determining methods for cost reduction, revenue increase, and improved overall performance.
  • Performing and managing special projects and reports and budgets.
  • Conducted over 250 hours of manual time case studies on current production procedures in the distribution center for intended quality and efficiency improvement.
  • Proposed and implemented new production strategies and updated company's Standard Operating Procedures.
  • Audited and analyzed processes for efficiency and recommended improvements that resulted in 5% estimated yearly savings for the division.

Education

Master of Arts - Public Administration

North Carolina Central University
Durham, NC
12.2020

Bachelor of Arts - Mass Communication

North Carolina Central University
Durham, NC
08.2018

Skills

  • Teamwork and Collaboration
  • Attention to Detail and Problem Solving
  • Strong Organizational Skills
  • Time Management and Multitasker
  • Business Development
  • Administrative Support
  • Excellent Written and Verbal Communication
  • Leadership
  • VMS Tools- SAP Fieldglass
  • Interpersonal Skills
  • Strategic Planning
  • Customer Service
  • Proficient in Microsoft Office Including Excel, PowerPoint, Word, Outlook
  • Proficient in People Soft, Kronos, Talent Source, PPS, Iron Mountain, Goal Post

Timeline

HR Representative

Ross Distribution Center
06.2023 - Current

Administrative Support Specialist

Aston Carter
08.2021 - 04.2023

Management Trainee

Primary Colors Early Learning Center
09.2019 - 07.2021

Operations Development Intern

Ralph Lauren
05.2018 - 08.2018

Master of Arts - Public Administration

North Carolina Central University

Bachelor of Arts - Mass Communication

North Carolina Central University

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DOMINIQUE ADAMS