Dominique Adams
Hillside ,NJ
Overview
13
13
years of professional experience
Work History
Claims Specialist
RXO LOGISTICS
EDSION, NJ
06.2023 - 03.2025
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Processed payments for valid claims according to established procedures.
- Assisted with filing appeals on denied claims with insurance companies.
- Compiled data from multiple sources for reporting purposes.
- Collaborated with other departments within the organization to resolve issues related to claims processing.
- Assessed and conducted negotiations within authority limits to settle claims.
- Established proof of loss by studying documentation and assembling additional information from outside sources.
CSR/Dispatcher
RXO LOGISTICS
Edison, NJ
11.2021 - 03.2025
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Assisted with loading and unloading freight when necessary.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Delivered packages to customers in a timely and efficient manner.
- Received inbound calls from customers, answered inquiries and provided relevant information.
- Took inbound calls from established customers to assist with issues.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Organized team meetings to discuss current projects and goals.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Cashier
Popeyes
Lodi, NJ
02.2020 - 03.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
Associate
Amazon
Avenel, NJ
12.2017 - 03.2019
- Processed shipments received from vendors according to established protocols.
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Trained new associates on store operations, policies, and procedures.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Arranged and stocked new merchandise following placement directions.
Sales Associate
Lord & Taylor Warehouse
Livingston, NJ
06.2017 - 03.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
Server
Boston Market
Union, NJ
06.2014 - 11.2015
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
Overnight Stocker
Walmart
Union , NJ
11.2014 - 05.2015
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Followed instructions to properly arrange merchandise items.
- Picked up boxes and related trash from sales floor.
Server
Pizza Hutt
Union, NJ
02.2012 - 10.2012
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
High School Diploma -
Hillside High School
Hillside, NJ06.2010
Skills
- Accident Investigations
- Documentation Review
- Compliance Management
- Settlement Determinations
- Strategy Implementation
- Copyediting
- Problem-Solving
- Customer Service
- Schedule Coordination
- Complaint Resolution
- Product Knowledge
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Account Updating
- Paperwork Processing
- Scheduling
- Multi-Task Management
- Driver Communication
- Route Navigation
- Customer Relations
- Critical Thinker
- Dispatching Procedures
- Training New Hires
Education and Training
other
Timeline
Claims Specialist
RXO LOGISTICS
06.2023 - 03.2025
CSR/Dispatcher
RXO LOGISTICS
11.2021 - 03.2025
Cashier
Popeyes
02.2020 - 03.2021
Associate
Amazon
12.2017 - 03.2019
Sales Associate
Lord & Taylor Warehouse
06.2017 - 03.2018
Overnight Stocker
Walmart
11.2014 - 05.2015
Server
Boston Market
06.2014 - 11.2015
Server
Pizza Hutt
02.2012 - 10.2012
High School Diploma -
Hillside High School