Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Dominique Adams

Hillside ,NJ

Overview

13
13
years of professional experience

Work History

Claims Specialist

RXO LOGISTICS
EDSION, NJ
06.2023 - 03.2025
  • Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
  • Investigated complex or high-value claims to identify discrepancies and fraud indicators.
  • Processed payments for valid claims according to established procedures.
  • Assisted with filing appeals on denied claims with insurance companies.
  • Compiled data from multiple sources for reporting purposes.
  • Collaborated with other departments within the organization to resolve issues related to claims processing.
  • Assessed and conducted negotiations within authority limits to settle claims.
  • Established proof of loss by studying documentation and assembling additional information from outside sources.

CSR/Dispatcher

RXO LOGISTICS
Edison, NJ
11.2021 - 03.2025
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Assisted with loading and unloading freight when necessary.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Delivered packages to customers in a timely and efficient manner.
  • Received inbound calls from customers, answered inquiries and provided relevant information.
  • Took inbound calls from established customers to assist with issues.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Organized team meetings to discuss current projects and goals.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.

Cashier

Popeyes
Lodi, NJ
02.2020 - 03.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Answered customer questions and provided store information.

Associate

Amazon
Avenel, NJ
12.2017 - 03.2019
  • Processed shipments received from vendors according to established protocols.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Trained new associates on store operations, policies, and procedures.
  • Participated in weekly team meetings to discuss sales goals and strategies.
  • Arranged and stocked new merchandise following placement directions.

Sales Associate

Lord & Taylor Warehouse
Livingston, NJ
06.2017 - 03.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Organized stockroom shelves according to size, color or style.

Server

Boston Market
Union, NJ
06.2014 - 11.2015
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Followed health safety guidelines when preparing and serving food products.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.

Overnight Stocker

Walmart
Union , NJ
11.2014 - 05.2015
  • Received and stocked merchandise in a timely manner.
  • Organized shelves, racks and bins to ensure product availability.
  • Operated forklift and pallet jacks to unload trucks and move products throughout the store.
  • Followed instructions to properly arrange merchandise items.
  • Picked up boxes and related trash from sales floor.

Server

Pizza Hutt
Union, NJ
02.2012 - 10.2012
  • Greeted guests and provided menus.
  • Prepared drinks according to standard recipes.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Education

High School Diploma -

Hillside High School
Hillside, NJ
06.2010

Skills

  • Accident Investigations
  • Documentation Review
  • Compliance Management
  • Settlement Determinations
  • Strategy Implementation
  • Copyediting
  • Problem-Solving
  • Customer Service
  • Schedule Coordination
  • Complaint Resolution
  • Product Knowledge
  • Data Collection
  • Data Entry
  • Inbound and Outbound Calling
  • Account Updating
  • Paperwork Processing
  • Scheduling
  • Multi-Task Management
  • Driver Communication
  • Route Navigation
  • Customer Relations
  • Critical Thinker
  • Dispatching Procedures
  • Training New Hires

Education and Training

other

Timeline

Claims Specialist

RXO LOGISTICS
06.2023 - 03.2025

CSR/Dispatcher

RXO LOGISTICS
11.2021 - 03.2025

Cashier

Popeyes
02.2020 - 03.2021

Associate

Amazon
12.2017 - 03.2019

Sales Associate

Lord & Taylor Warehouse
06.2017 - 03.2018

Overnight Stocker

Walmart
11.2014 - 05.2015

Server

Boston Market
06.2014 - 11.2015

Server

Pizza Hutt
02.2012 - 10.2012

High School Diploma -

Hillside High School

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Dominique Adams