Dominique Anderson
Philadelphia,United States
Summary
Experienced transportation and operations professional with a strong background in transportation management, police dispatching, customer service, corrections, and patient services. Skilled in transportation operations, workforce coordination, dispatch communication, route scheduling, DOT compliance, safety management, incident reporting, and emergency response coordination. Proven ability to manage high-pressure situations, supervise staff, maintain accurate records, and provide excellent customer service while ensuring operational efficiency. Experienced in training employees, resolving conflicts, coordinating multi-agency communication, monitoring multiple systems simultaneously, and maintaining compliance with company policies and regulations. Strong leadership, problem-solving, communication, and organizational skills with proficiency in Microsoft Office, data management, report writing, GPS navigation systems, and law enforcement communication systems.
Overview
21
21
years of professional experience
Work History
Transportation Manager
Southeastern Pennsylvania Transportation Authority Septa
Philadelphia, PA
09.2024 - Current
- Assisted in supervising drivers and clerks to maintain operational flow.
- Supported management of schedules and routes for optimal efficiency.
- Facilitated adherence to safety rules and company policies.
- Aided in monitoring employee attendance and performance discipline.
- Contributed to enhancing efficiency and on-time performance.
- Monitored operators for fitness for duty and proper uniform compliance.
Police Dispatcher
Southeastern Pennsylvania Transportation Authority
03.2022 - Current
- Trained and certified in radio operations, law enforcement policies and procedures, and emergency medical dispatch
- Utilized police computer systems to accurately record, store, and retrieve criminal and incident data
- Responded to 911 calls and dispatched police officers to emergency and nonemergency situations
- Monitored and managed multiple police radio channels simultaneously
- Assisted in coordinating multiagency responses to large scale events, including natural disasters and major criminal investigations
- Maintained detailed records on all activities, including incident reports and vehicle/personnel deployment
- Responded to citizen inquiries and provided accurate information in a professional and respectful manner
- Trained new dispatchers on proper radio operations and protocols
Patient Service Coordinator
University of Pennsylvania
10.2019 - 03.2022
- Managed patient services operations and maintained an efficient workflow in a busy medical office
- Greeted patients, answered inquiries, and addressed patient concerns
- Scheduled appointments, managed patient files, and processed insurance payments
- Collected patient data, updated patient records, and prepared reports
- Trained new staff members on patient services policies and procedures
- Provided accurate billing information to patients and insurance companies
- Monitored patient accounts and performed followup with patients for collections
- Assisted with scheduling and coordinating patient care
- Ensured compliance with HIPAA regulations and patient privacy standards
- Developed and implemented quality assurance processes to ensure high quality customer service
Correctional Officer
City of Philadelphia
01.2013 - 10.2019
- Provided security and supervision to inmates in a correctional facility
- Monitored behavior of inmates to ensure safety of staff and other inmates
- Conducted searches of inmates and their living quarters
- Performed investigations of suspicious activities and incidents
- Maintained order in the facility, including responding to disturbances and enforcing rules
- Communicated with inmates to provide instruction, counseling, and guidance
- Prepared reports, incident reports, and other documentation
- Supervised inmates during work and recreational activities
Drivers
Eden’s Paratransit
07.2005 - 12.2012
- Proven track record of safe and reliable operation
- Knowledge of DOT regulations and safety protocols
- Ability to inspect and maintain vehicles
- Experienced in longdistance hauls and navigating unfamiliar routes
- Ability to stay calm in highpressure situations
- Excellent problemsolving and recordkeeping skills
- Proficient in using GPS and navigation systems
Education
High School - Communication and Technology
Germantown High School
06.2003
Skills
- Transportation regulations
- Safety management
- Materials management
- Safety regulations implementation
- Dispatch operations
- Schedule control
- Business workflows
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Worker supervision
- Excellent communication
- Critical thinking
- Team collaboration
- Team leadership
- Verbal and written communication
- Adaptability and flexibility
- Effective communication
- Active listening
- Data entry
- Task prioritization
- Professionalism
Timeline
Transportation Manager
Southeastern Pennsylvania Transportation Authority Septa
09.2024 - Current
Police Dispatcher
Southeastern Pennsylvania Transportation Authority
03.2022 - Current
Patient Service Coordinator
University of Pennsylvania
10.2019 - 03.2022
Correctional Officer
City of Philadelphia
01.2013 - 10.2019
Drivers
Eden’s Paratransit
07.2005 - 12.2012
High School - Communication and Technology
Germantown High School