Dominique Aston-Johnson
Atlanta,GA
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating needs, addressing and resolving issues in a timely manner; all while maintaining focus and positive attitude in stressful situations and high-volume environments. Dependable, successfully providing fast, high-quality customer service in any setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.
Overview
9
9
years of professional experience
Work History
Server
Marriott Northwest Galleria
Atlanta
11.2023 - Current
- High volume business hotel restaurant reaching 90% - 100% occupancy
- Enhances customer satisfaction by promptly attending to their needs and providing personalized service
- Maximizes table turnover rate by efficiently managing reservations and seating arrangements
- Increases sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintains a clean and orderly dining area for an enjoyable guest experience
- Coordinates with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Handles cash transactions accurately, contributing to balanced daily financial reports
- Assisting in training new hires, providing guidance on restaurant standards and best practices
- Consistently exceeds performance goals related to sales targets, customer satisfaction ratings, and order accuracy
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Works with Micros system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Set positive tone for entire dining experience as first point of contact for incoming guests
Front Desk Agent/PM Server
Renaissance Concourse Atlanta Hotel
09.2023 - 12.2023
- High volume business hotel
- Engaged with hundreds of guest daily
- 100% occupancy hotel
- Opened for multiple shifts
- Serviced guest request through GXP and FSPMS
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes
- Increased customer loyalty with exceptional communication skills and personalized service
- Resolved guest issues promptly, resulting in positive feedback and return visits
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation
- Facilitated smooth guest experiences by coordinating with multiple departments across the property
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences
- Used internal software to process reservations, check-ins and check-outs
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Demonstrated strong multitasking skills by managing two positions within the company
Administrative Assistant
GAT Airline Ground Support
06.2021 - 02.2023
- Provide assistance to General Manager of a major catering company
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed approximately 10-15 daily calls, 200-250 corresponding emails per day from employees, clients and leadership
- Read and Sign and training PowerPoints, Data Entry via Google Sheets and Excel, MS and Google workspace capabilities
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Scheduling for 300+ employees
- Flight tracking and flight delay prevention for all Delta catering
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Culinary Line Assistant/Server
Red Lobster
03.2019 - 08.2023
- Open and closing the line
- Training for new line cooks
- Comply with nutrition and sanitation guidelines
- Food preparation per shift
- Prepped and prepared food
- Cooked on sautéed station, fry station, grill and broiler
- Lead A1 specialist
- Use of POS
- Improved production efficiency by streamlining processes and optimizing workflow.
- Assisted in the reduction of waste by maintaining equipment and performing regular quality checks
- Contributed to on-time order fulfillment by keeping work area organized and free from obstructions
- Demonstrated adaptability by quickly learning new tasks and cross-training in multiple areas as needed
- Delivered consistent results under pressure, meeting tight deadlines while maintaining high-quality standards
Supervisor
Skull Cleaning Services
08.2014 - 05.2019
- Merchandising and stocking supplies
- Maintaining remote and visual supervision of all contracted facilities and team members
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence
Education
Diploma - Computer Science
Concord High School
06.2006
Digital Arts - Web & Interactive Media
Art Institute Of Decatur
05.2010
Media Arts and Design - Web & Interactive Media
Art Institute Of Philadelphia
05.2014
Skills
- Works well without the supervision of others
- Able to efficiently multi-task without the quality of my work being affected
- Ability to prioritize and remain focused on the essence of the issue at hand
- Excellent customer service skills and experience
- Data entry
- 51 WPM
- Clerical Support
- Office Administration
- Presentation Design
- Database Management
- Scheduling
- Microsoft and Google software knowledge and skills
- Inventory experience
- Culinary experience
- Exemplary oratory and communication skills
- Supply Restocking
- Food Inspection
- Order Delivery Practices
- Safe Food Handling
Recommendation
To whom it may concern, My name is Trina Stanton and I am the General Manager of Sky Cafe at Atlanta Hartsfield Jackson International Airport. I worked very closely with Ms. Aston-Johnson during the time that she served as an administrative assistant at Sky Cafe. Dominique excelled in this role, exhibiting one of the highest levels of competency and productivity I have seen in an administrative/support role. She is capable of producing a high volume of work while consistently maintaining high standards for quality and accuracy. Ms. Aston-Johnson always demonstrated the ultimate "can do" attitude while taking on all tasks with a positive energy and a smile. Her upbeat personality and engaging personal style enabled her to interact effectively with our business customer (Delta), business partners and employees. She is extremely organized, pays attention to details and runs an efficient office. Dominique was proactive in anticipating administrative and operational needs, and always took initiative to go beyond the expected parameters of her job. Dominique is definitely on a path to success and a prosperous career and would be a valuable asset to any organization. I volunteered to write this recommendation for Ms. Aston-Johnson because I am very grateful for her contributions to our organization and very confident that she has the intelligence, work ethic, and communications skills to add value wherever she works. Please feel free to contact me if you have any questions about this outstanding young woman. Sincerely, Trina C. Stanton General Manager Sky Cafe (718)844-6603
references
- Tyrone Latimer, Supervisor, 5+yrs, (215) 681-9076
- Mia Jean, Manager, 3 yrs, (470) 830-7592
- Trina Stanton, GM, 3+yrs, (718) 844-6603
Timeline
Server
Marriott Northwest Galleria
11.2023 - Current
Front Desk Agent/PM Server
Renaissance Concourse Atlanta Hotel
09.2023 - 12.2023
Administrative Assistant
GAT Airline Ground Support
06.2021 - 02.2023
Culinary Line Assistant/Server
Red Lobster
03.2019 - 08.2023
Supervisor
Skull Cleaning Services
08.2014 - 05.2019
Diploma - Computer Science
Concord High School
Digital Arts - Web & Interactive Media
Art Institute Of Decatur
Media Arts and Design - Web & Interactive Media
Art Institute Of Philadelphia