Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Avant

Apopka,FL

Summary

High-energy sales leader with proven relationship-building skills and significant background working with Best Buy customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas. Also, I am always eager to learn something new.

Overview

6
6
years of professional experience

Work History

Caddie

TopGolf
Orlando, FL
04.2024 - Current
  • Resolved customer complaints in a timely manner to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Attractions Cast Member

Walt Disney World Resort
Orlando, FL
11.2022 - 03.2025
  • Adhered to all safety regulations set forth by local authorities and company policy.
  • Delivered exceptional customer service experiences through positive interactions with guests.
  • Assisted with setting up shows and events within the park ensuring everything is ready for performance time.
  • Greeted guests and provided information regarding attractions, dining options, and special events.
  • Provided excellent customer service to guests by answering questions, resolving complaints, and responding to feedback in a timely manner.
  • Performed daily safety checks on attractions before opening them to the public.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.

Sales Advisor

Best Buy
Ocoee, FL
01.2020 - 01.2024
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Knowledge on inventory levels and able to provide clients an alternative product that they may need.
  • Able to handle customer complaints due to delivery issues and provide the best possible service.
  • Hiring new associates and training them on the knowledge of the store and the products.

Sales

Staples
Apopka, FL
03.2019 - 01.2020
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

High School Diploma -

Valencia College
Orlando, FL
05.2024

High School Diploma -

Apopka High School
Apopka, FL
05.2018

Skills

  • Upselling Strategies
  • Relationship Selling
  • Product Management and Pricing
  • Team Member Motivation
  • Opening and Closing Procedures
  • Processing Payments
  • Sales Background
  • Customer Service Experience
  • Safety procedures
  • Cash handling experience
  • Strong problem solving
  • Safety awareness
  • Time Management
  • Public Speaking
  • Customer service
  • Conflict resolution
  • Relationship building
  • Active listening

Timeline

Caddie

TopGolf
04.2024 - Current

Attractions Cast Member

Walt Disney World Resort
11.2022 - 03.2025

Sales Advisor

Best Buy
01.2020 - 01.2024

Sales

Staples
03.2019 - 01.2020

High School Diploma -

Valencia College

High School Diploma -

Apopka High School

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Dominique Avant