DOMINIQUE BASSIL
Washington,DC
Summary
Dedicated and dependable professional with extensive experience in contract management, customer service, financial transactions, team leadership, and life skills support. Proven ability to manage operations, build positive relationships, and deliver excellent service in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Life Skills Aide
Federal Systems
01.2012 - 01.2026
- Supported individuals in developing daily living and independent living skills, enhancing their self-sufficiency.
- Maintained accurate records and documentation, contributing to overall client well-being.
- Collaborated with teams to ensure delivery of quality care and support for clients.
Customer Service / Western Union Service Manager
Harris Teeter
01.2009 - 01.2011
- Managed customer service operations and financial transactions, ensuring accuracy and efficiency in Western Union services.
- Resolved customer concerns, achieving high customer satisfaction scores through effective communication and problem-solving.
- Trained and supported team members, promoting adherence to company procedures and enhancing team capability.
Contract Manager
Allied Barton
01.2004 - 01.2009
- Managed security contracts, overseeing compliance and service delivery.
- Coordinated staff schedules to optimize resource allocation and enhance client satisfaction.
- Maintained comprehensive reports and records to support compliance with company policies.
Education
Some College (No Degree) -
Crossland High School
Temple Hills, MDSkills
- Client Support
- Service Coordination
- Resource Management
- Records management
- Customer Service
- Team Leadership
- Problem Solving
- Organization and Time Management
- Communication
- Client Advocacy
- Client Support
Timeline
Life Skills Aide
Federal Systems
01.2012 - 01.2026
Customer Service / Western Union Service Manager
Harris Teeter
01.2009 - 01.2011
Contract Manager
Allied Barton
01.2004 - 01.2009
Some College (No Degree) -
Crossland High School