DOMINIQUE BATTLE
Milwaukee,WI
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Carries great expertise and specialized skills in conflict resolution, data entry, and customer relationship management. Excels in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Support Specialist
The Camping Impact (Remote)
Milwaukee, USA
04.2021 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained, and updated information in a computer database.
- Monitored, tracked, and recorded client satisfaction to maintain positive ratings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries in a timely manner, exceeding service-level agreements.
Enrollment Coordinator
The Boys And Girls Club
Madison, USA
08.2018 - 04.2021
- Track enrollment metrics, such as application volumes, acceptance rates, and enrollment trends, to assess effectiveness, identify areas for improvement, and support strategic decision-making.
- Receive, review, and process enrollment applications accurately and timely, ensuring completeness and compliance with organizational policies and regulatory requirements.
- Communicate program details, benefits, eligibility requirements, and enrollment procedures to prospective participants or members.
- Coordinate the enrollment process by collecting necessary documentation, verifying eligibility criteria, and guiding applicants through the enrollment process.
Customer Service Representative
JCPenney Call Center
Milwaukee, USA
10.2015 - 08.2018
- Implement strategies and initiatives to enhance client retention and loyalty, including proactive outreach, follow-up communication, and value-added services.
- Proactively identify and resolve client issues, concerns, and complaints in a timely and effective manner, ensuring a high level of customer satisfaction and retention.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Milwaukee High School of The Arts
Milwaukee06-2013
Skills
- Business management
- Team and business development
- Leadership Abilities
- Problem solving
- Appointment scheduling
- Telephone Etiquette
- Organizational skills
- Conflict resolution
- Multitasking abilities
- Microsoft programs (Word, Outlook, Excel, etc)
- Client communication
Certification
- First Aid/CPR, 2017
- SafeServ Certified, 2017
- Certified Nursing Assistant (CNA), 2017
Timeline
Client Support Specialist
The Camping Impact (Remote)
04.2021 - Current
Enrollment Coordinator
The Boys And Girls Club
08.2018 - 04.2021
Customer Service Representative
JCPenney Call Center
10.2015 - 08.2018
High School Diploma -
Milwaukee High School of The Arts