Open To Work
Ashley Velazquez
Hialeah,FL
Summary
Results-oriented Project Management Professional and Lead Technician with a proven track record of optimizing operational efficiency and driving significant revenue growth- including a career-best 80% increase in sales performance. Expert in bridging the gap between technical execution and strategic planning, with extensive experience implementing Agile and Waterfall methodologies to streamline project delivery. A bilingual leader recognized for enhancing stakeholder relationships, managing complex financial forecasting, and fostering high-performance team environments. Currently pursuing a Bachelor of Civil Engineering to integrate advanced technical design with professional project oversight. Highly organized and detail-oriented, exceptional interpersonal skills, persuasive, strong communication and teamwork skills. Skilled in entrepreneurial and small business concepts; extremely skilled in marketing and sales; production and distribution; business financials.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Support Specialist
Insurance Marketing Center
Tampa, FL
12.2025 - 04.2026
- Resolved customer inquiries via phone and email, ensuring prompt and accurate responses.
- Provided feedback to management on common client issues to improve support processes.
- Facilitated product training sessions for clients, reinforcing their understanding of services offered.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
Lead Sales Technician
Boost Moblie
Hialeah Gardens, FL
07.2025 - 11.2025
- Driven store performance to consistently crush monthly targets for gross/net activations, high-margin accessories, and Auto Bill Pay enrollments.
- Spearheaded grassroots marketing and community prospecting initiatives to increase market share and brand visibility.
- Transformed store interactions by recommending data-driven rate plans and feature add-ons that maximize customer lifetime value (CLV).
- Mentored sales advocates using daily observations and feedback loops to enhance technical competence and closing ratios.
- Led full-cycle recruitment and onboarding, ensuring new hires hit productivity goals through continuous learning.
- Fostered a high-energy, results-driven sales floor focused on delivering a 'premium customer experience' with every interaction.
- Enforced rigorous inventory audits and cash handling procedures to maintain 100% stock accuracy and operational compliance.
- Managed all administrative facets, including POS accuracy, store merchandising standards, and complex customer de-escalations.
- Analyzed daily sales metrics to identify performance trends and implement real-time strategy pivots during peak traffic hours.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Drove sales growth exceeding 80% within store operations.
- Compared to peak sales seasons increased sales by over 20%
Supervisor
CVS Pharmacy
Miami Lakes, FL
01.2025 - 07.2025
- Assisted with inventory management, ensuring accurate stock levels and product availability.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Coordinated training sessions for new team members on operational procedures and policies.
- Supported daily operations by processing transactions and maintaining cash register accuracy.
- Engaged with customers to promote new products and enhance their shopping experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Signed up, countless people for CVS memberships earning me top sales associate for three continuous months.
Educational Assistant Intern
Bensheppard Elementary
Hialeah, FL
06.2024 - 08.2024
- Supported classroom activities by preparing instructional materials and resources.
- Assisted educators in implementing lesson plans and engaging students effectively.
- Provided one-on-one support to students, fostering individual growth and learning.
- Collaborated with teaching staff to create a supportive and inclusive classroom environment.
- Maintained organization of classroom supplies and resources for efficient use.
- Supported teachers during field trips or special projects, ensuring seamless execution of planned activities.
Education
Bachelor Of Civil Engineering - Civil Engineering
Miami Dade College
Miami, FLSkills
- Agile methodologies
- Business analysis
- Strategic decision making
- Stakeholder collaboration
- Project charters
- Work breakdown structures
- Cost estimation
- Project planning
- Risk identification
- Stakeholder relationship management
- Waterfall methodologies
- Organization
- Attention to detail
- Cash flow management
- Forecasting
- Small business procedures
- Tax return processes
- Financial performance
- Technical proficiency
- Digital literacy
- Operational efficiency
- Effective communication
- Teamwork
- Leadership
- Public sector initiatives
- Enthusiasm
- Proactive approach
Certification
- ESB: Entrepreneurship and small business
Issued by: Certiport - PMI: Project Management
Issued by: Certiport - 2.0 RBT
Issued by: The Autism partnership foundation
Languages
English
Native/ Bilingual
A1
Spanish
Native/ Bilingual
A1
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Client Support Specialist
Insurance Marketing Center
12.2025 - 04.2026
Lead Sales Technician
Boost Moblie
07.2025 - 11.2025
Supervisor
CVS Pharmacy
01.2025 - 07.2025
Educational Assistant Intern
Bensheppard Elementary
06.2024 - 08.2024
Bachelor Of Civil Engineering - Civil Engineering
Miami Dade College